Greenock, Inverclyde
£ Competative
Permanent, Full-time
Job description

Sir Gabriel Wood's Mariners' Home specialises in Residential Elderly Care and Korsakoff Syndrome, situated on Newark Street, Greenock. We are located in a quiet residential area of Greenock, with pleasant gardens at the front and rear of the building with just under 8 acres of land. It is one of the finest A listed buildings in the West End of Greenock with a prestigious history. It was founded by Sir Gabriel Wood's in 1850

We aim to provide the highest standard of individually tailored person centred care for the elderly, those with Korsakoff's Syndrome, Dementia & Alzheimer's, special needs, rehabilitation, short term and long term care and also end of life care with the intention to make life as comfortable, fulfilling and satisfying as possible.

Job Title:  General Manager

Responsible to:  Committee of Management

Job Specification: To take responsibility as the person-in-charge for the day-to-day running of the home.

To take Joint professional accountability in respect of the clinical management of the home alongside Care Manager.

To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.

To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.

To ensure that each service user receives care appropriate to their individual need.

To manage expenditure in accordance with allocated budgets.

To ensure achievement of S.G.W.M.H  Standards by the implementation of the Investors in People Standard Principles

To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with Codes of Practice and ensure that all outcomes are met.

 Job Description:

Day-to-day running of the home

1. To manage the day-to-day running of the home and to act as person-in-charge.

2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.

3. To arrange and access trial visits.

4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family.

5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.

6. To ensure that adequate arrangements are made for the introduction and reception of new service users.

7. To investigate complaints in accordance with Care Inspectorate Guidelines and Charity Policy, take appropriate action and report to Committee of Management or the Care Inspectorate.

8. To liaise with and co-operate with Care inspectors and inspections.

9. To implement and operate the Charity Quality and Observational Tool.

10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.

Service User Care

1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.

2. To support service users in the taking of decisions in matters which affect their lifestyle.

3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with Care Inspectorate and Charity requirements.

4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.

5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held.

6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.

7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.

8. To be responsible, for the efficient running of the domestic character of the home, which will include the following:

a) Planning menus with service users and Head Cook.

b) Ensuring that the dietary needs of the service users are met

c) Ensuring that good standards of food presentation are maintained

d) Ensuring that supplies are ordered

e) Ensuring that good standards of hygiene and cleanliness are maintained.

f) Planning social events/activities with service users and staff

g) Ensuring that the house has an homely feel and is tidy

h) Ensuring that fresh flowers are visible daily

i) Ensuring that background music is played throughout the day


9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.

Staff Matters

1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Charity Policy and Care Inspectorate requirements.

2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every 3 months and Head of Department meetings every month.

3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Charity Training Plan.

4. To ensure that employment protection legislation is implemented.

5. To oversee staff rotas one month in advance.

6. To implement the Holiday Management System in accordance with Company guidelines.

7. To oversee and manage the preparation of payroll to ensure correct payment of staff.

8. To oversee the mentorship of SVQ  students within the home.

9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the Charity documentation.

10. To enforce any disciplinary procedures and dismissals when necessary. To ensure Charity Indemnification.

11 To ensure that each member of staff is providing safe and good care for each resident by following the Charity Policy and Procedure in respect of staff supervision.

12. To provide regular teaching sessions on topics relevant to activities and residents within the home.


1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Committee of Management  of any issues that have been addressed.

2. Ensure that the Monthly environment audit is carried out.

3. Ensure that risk assessments are carried out as per Charity and Legislative requirements.

4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Committee of Management and Maintenance Officer immediately if there are areas of risk.

5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Committee of Management and Trustees accordingly where action is required.

6. To read the Annual Health and Safety Reviews and instigate all requirements.

7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines


1. To be responsible for overseeing all petty cash transactions, and accurate records and auditing the funds on a monthly basis.

2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Committee of Management.

3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.

4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.

5. To ensure that monies collected via donations are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.

6. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.

Marketing the Home

1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.

2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the Charity.

3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.

4. To ensure that the Client Contact Base is kept up to date at all times.

5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Ensure that all Enquiries are followed up on a weekly basis.

6. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.

8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.

9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.

Personal Responsibilities

1. To act at all times in a manner that promotes the Charities best interests.

2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.

3. To maintain at all times a dress code appropriate to the working environment and the Charity.

4. To undertake the Registered Manager Award and keep up to date professionally.

5. To undertake any training necessary for the completion of your duties.

6. To undertake any other duties as and when required.

7. To abide by all Charity Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.

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Refreshed on: 23 April 2020
Closed date: 28 April 2020
Job ref: SGWMH
Tags: Management, Care Management

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