Job Description

Smart Works Greater Manchester is part of a UK charity that provides styling advice, high quality interview clothing and interview coaching to women from low income backgrounds seeking employment.

This position plays a key role in a very small staff team.  You will provide effective support to the Manager in managing the adminisration of the Smart Works office to ensure the smooth day-to-day running of our service.

This role is part-time, Monday to Friday, 25 hours per week, 9.30 am to 2.30 pm.  In addition, this role will require occasional evening work and holiday cover for the Manager

Main responsibilities

• Maintain all admin processes within the office and support the Manager with admin tasks.
• Provide administrative support to volunteers, referral partners, clients and other stakeholders
• Book, confirm and follow-up on client appointments
• Greet clients and ensure the office environment is welcoming and well-presented
• Monitor client success and feed back to volunteers
• Update the Smart Works database and contacts list.
• Prepare presentations, monthly reports and newsletters
• Assist the Manager with social media posts on Facebook, Instagram, LinkedIn and Twitter
• Maintain and update the Smart Works Greater Manchester website as required
• Cover for the Manager when on holiday/out of the office
• Open up and close the office as required
• Assist the Manager in the organisation of stock and stockroom, ensuring stock is efficiently organised and ready for clients
• Assist with events and other ad hoc duties as required

Essential

• Proven experience in a busy administrative role (voluntary or paid)
• Strong organisational administrative skills
• Excellent telephone manner
• Excellent written and verbal communication
• Highly personable with ability to communicate effectively with people from a variety of backgrounds
• Computer literate and proficient with MS Office - some experience of CRM systems is desirable
• Collating and formatting information and data for presentations, reports and newsletters
• Proactive self-starter, with some experience of working in small teams
• Confident in running a busy office
• Understanding of the third sector and empathy with Smart Works' ethos of women helping women

Desirable

• Writing, scheduling and posting on social media platforms
• Some experience of working with volunteers
• Knowledge of graphic design software eg. Abode Creative Suite.

Application Process

Applications should be submitted in the form of a CV and covering letter that clearly outlines your relevant skills for this role and your interest in joining our team at Smart Works Greater Manchester