Stockport, Greater Manchester
£0 - £11,700 per year
Contract, Part-time
Job description

Smart Works Greater Manchester is part of a UK charity that provides styling advice, high quality interview clothing and interview coaching to women from low income backgrounds seeking employment.

This position plays a key role in a very small staff team.  You will provide effective support to the Manager in managing the adminisration of the Smart Works office to ensure the smooth day-to-day running of our service.  

This role is part-time, Monday to Friday, 25 hours per week, 9.30 am to 2.30 pm.  In addition, this role will require occasional evening work and holiday cover for the Manager

Main responsibilities

  • Maintain all admin processes within the office and support the Manager with admin tasks.
  • Provide administrative support to volunteers, referral partners, clients and other stakeholders
  • Book, confirm and follow-up on client appointments
  • Greet clients and ensure the office environment is welcoming and well-presented
  • Monitor client success and feed back to volunteers
  • Update the Smart Works database and contacts list.
  • Prepare presentations, monthly reports and newsletters
  • Assist the Manager with social media posts on Facebook, Instagram, LinkedIn and Twitter
  • Maintain and update the Smart Works Greater Manchester website as required
  • Cover for the Manager when on holiday/out of the office
  • Open up and close the office as required
  • Assist the Manager in the organisation of stock and stockroom, ensuring stock is efficiently organised and ready for clients
  • Assist with events and other ad hoc duties as required


  • Proven experience in a busy administrative role (voluntary or paid)
  • Strong organisational administrative skills
  • Excellent telephone manner
  • Excellent written and verbal communication
  • Highly personable with ability to communicate effectively with people from a variety of backgrounds
  • Computer literate and proficient with MS Office - some experience of CRM systems is desirable
  • Collating and formatting information and data for presentations, reports and newsletters
  • Proactive self-starter, with some experience of working in small teams
  • Confident in running a busy office
  • Understanding of the third sector and empathy with Smart Works' ethos of women helping women


  • Writing, scheduling and posting on social media platforms
  • Some experience of working with volunteers
  • Knowledge of graphic design software eg. Abode Creative Suite.

Application Process

Applications should be submitted in the form of a CV and covering letter that clearly outlines your relevant skills for this role and your interest in joining our team at Smart Works Greater Manchester


Posted on: 11 March 2019
Closed date: 21 March 2019
Tags: Admin

The client requests no contact from agencies or media sales.