Contract Social Welfare Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Remote with occasional travel to Bristol
Salary:£42,750
Length of contract: Fixed Term Contract – 12 months
Hours per week: 37
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Operations Manager role:
As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.
Key duties and responsibilities of the Operations Manager:
Operations:
- Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually)
- Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
- Compliance with Health and Safety legislation
- Oversee the effective management of communal facilities, office resources and equipment.
- Responsible to complete, monitor and maintain the Operations Risk Management register.
Data Protection and Management:
- Provide subject matter expert advice on GDPR compliance and data protection.
- Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date.
- Responsible for all Subject Access and Right To Be Forgotten Requests
- Act as the ICO liaison.
- Responsible for setting GDPR training requirements
- Manage the Intranet and SharePoint sites
- Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies.
- Responsible for monitoring the ongoing archiving connection.
IT:
- Work with the external IT contractors to ensure effective delivery of the WA IT strategy.
- Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services.
- Plan, develop and implement strategies for IT
- Ensure organisation wide compliance with IT policies.
- Manage responsive IT support, maintain central records for externally provisioned services.
- Oversee the effective use of databases and file storage
What we are looking for in our Operations Manager:
- Experience and knowledge of a variety of software packages, particularly MS products
- Line Management experience
- Experience of hardware troubleshooting and support
- Solution driven and the ability to think creatively, working to tight deadlines
- Experience in health and safety
- Excellent IT skills and computer literacy
- Good knowledge of GDPR and confidentiality
- Good oral and written communication skills
Benefits of joining us as our Operations Manager include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
- Please read our Single Sex Statement on the Women's Aid website
The client requests no contact from agencies or media sales.
30 hours per week
Band E - £34,306.10 (Starting Salary) - £35,644.04 Pro Rata
Fixed Term until March 2026
London office at 7-14 Great Dover St, London, SE1 4YR and Bristol office at Whitefriars, Lewins Mead, Bristol BS1 2NT, with occasional travel around the UK
The Role
In this key role, the Project Manager will work with the Senior Project Manager to embed the use of good project management principles across all aspects of our work at SafeLives. The Project Manager will also use excellent project management to facilitate the effective delivery of SafeLives’ projects.
Benefits:
- 34 days’ holiday per year, including public holidays
- Flexible Working (e.g. compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme (buy up to an additional 5 days)
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual Learning Budget
- Restorative Practice Training
- Time Off In Lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Friday 17th May 2024
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
Prospectus is delighted to collaborate with our client, a prestigious London university, in their pursuit of a temporary Senior Business Operations Officer. This pivotal role supports essential business functions. Initially looking to run for 3-4 months, with potential for extension, this full-time, hybrid position requires onsite presence 3-4 days a week for the first few weeks, later transitioning to 2 days onsite (Tuesday/Friday). Flexibility is crucial for covering team absences.
As the Senior Business Operations Officer, you'll oversee departmental finances, procurement, and human resources, ensuring seamless day-to-day operations. Your duties span event coordination, recruitment oversight, and crucial office administration support. Additionally, you'll supervise the Business Support Officer and maintain close liaison with campus facilities.
We seek candidates with outstanding administrative experience, preferably within higher education, who demonstrate proficiency in MS Office and possess strong communication skills. A proactive approach to meeting deadlines is essential. Immediate availability or a short notice period is required for consideration in this immediate-start opportunity.
Location: Home based with UK-wide travel, as required/on occasion
Contract details: Fixed term contract for 12 months (possibility to extend)
Salary: £40,000-£45,000 per annum
Hours: Full-time
Directorate:Strategy, Insight and Portfolio
Reporting to: Head of Commercial & Events
Responsible for: N/A
The NFCC is a charity and membership organisation, representing all Fire and Rescue Services across the UK. We are the professional voice of fire and rescue services.
The NFCC is seeking to grow and diversify its income so we can be more sustainable into the future, better equipped to deliver against our charitable objects.
To support this mission, we are seeking an experienced Business Development Manager to help drive our new commercial strategy and increase our income from business and commercial activity.
Who are we looking for:
The successful candidate will be a dynamic, forward thinking, team player with a ‘can do’ attitude and a real passion to deliver as part of an expanding team with ambitious growth plans.
You will have significant experience in business development and / or income generation with a proven track record of generating income and meeting targets with strong commercial awareness.
You will have excellent communication and engagement skills, with the ability to work with a wide range of senior stakeholders including members, potential members, Charity Trustees, commercial suppliers and more widely.
You will be confident in managing, inspiring and engaging with both external and internal stakeholders and be a flexible and committed team player.
What you will be doing:
Main Role Responsibilities
- To work with the Head of Commercial and Events on the development of the commercial strategy with the support of Trustees, the senior leadership team, members and other staff and stakeholders as necessary.
- To be responsible for identifying and delivering key income streams, as outlined in the commercial strategy to meet agreed financial targets and KPIs.
- To manage existing and develop new relationships with customers to ensure customer satisfactions whilst achieving and maximising income opportunities.
- Measure and evaluate the success of the commercial strategy business development and income generation workstreams.
- To represent the NFCC to corporate audiences and at corporate events, delivering pitches and presentations.
- To continually be researching new business opportunities for specific target markets.
- To develop new corporate partnerships through relationship building.
- To be responsible for the account management of appropriate partnerships and provide the highest level of relationship management.
- Preparation of reports, briefing papers and other information on various matters, when required.to the senior management team and Trustees including liaison with senior members and officers across the National Fire Chiefs Council, other relevant staff across Fire and Rescue Services.
- Act as liaison and first point of contact for commercial enquiries into the NFCC and dealing with them as appropriate. Enquiries may be from within the organisation, other fire and rescue services or elsewhere.
- To create and assist in the drafting of timely and well-informed reports, business cases and provide advice regarding commercial developments.
- Develop an effective network with Fire and Rescue Service sector groups and other internal and external stakeholders.
- Establish and maintain management processes and systems that provide for clear and understandable management information.
How to apply:
Please apply using your CV and a supporting statement via the NFCC websitev by 14th May 2024.
Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
Prospectus is excited to be working with Hand in Hand International to help them recruit for a Philanthropy & Partnerships Manager to join their team. Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International helped more than 4 million women launch small businesses that can stand the test of time. They work with women because of the unique barriers they face, and because when those barriers are broken, whole families and communities win.
This role is offered on a full-time maternity cover contract basis paying a salary between £45,000 to £54,000 per annum with flexible hybrid working arrangements at their London office.
Reporting directly to Head of Philanthropy and Partnerships, the primary objective of the post holder is to manage existing grants and accounts, as well as secure new funding for Hand in Hand International. The role’s key focus will be identifying, creating relationships with and securing donations from corporate and family Trusts and Foundations and/or major donors. The role is highly international, working with colleagues across Afghanistan, Kenya and Tanzania, and a prospect base spread across globe. The post holder may be required to travel.
They are looking for someone with demonstrable experience in raising six & seven figure gifts, grant management, and partnership development within the charity sector. They are looking for a candidate with demonstrable experience to engage senior-level donors through calls, meetings, and events to provide updates on project advancements and identify additional donation opportunities. The ideal candidate should understand international development, women's economic empowerment and/or regenerative agriculture.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus is excited to be working with Hand in Hand International to help them recruit for a Philanthropy & Partnerships Manager to join their team. Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International helped more than 4 million women launch small businesses that can stand the test of time. They work with women because of the unique barriers they face, and because when those barriers are broken, whole families and communities win.
This role is offered on a full-time maternity cover contract basis paying a salary between £45,000 to £54,000 per annum with flexible hybrid working arrangements at their London office.
Reporting directly to Head of Philanthropy and Partnerships, the primary objective of the post holder is to manage existing grants and accounts, as well as secure new funding for Hand in Hand International. The role’s key focus will be identifying, creating relationships with and securing donations from corporate and family Trusts and Foundations and/or major donors. The role is highly international, working with colleagues across Afghanistan, Kenya and Tanzania, and a prospect base spread across globe. The post holder may be required to travel.
They are looking for someone with demonstrable experience in raising six & seven figure gifts, grant management, and partnership development within the charity sector. They are looking for a candidate with demonstrable experience to engage senior-level donors through calls, meetings, and events to provide updates on project advancements and identify additional donation opportunities. The ideal candidate should understand international development, women's economic empowerment and/or regenerative agriculture.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
We're looking for a Voids and Project Manager to join our Landlord Services team in located at our Head Office currently located in Westminster and moving to Caledonian Road this year.
£40,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Overall Purpose
Voids - Each year, Look Ahead collects c£21m of rent and service charge from the c3,000 units of property that we own and manage. This amount represents roughly a third of Look Ahead's annual income and therefore it is essential for us to maximise occupancy rates within our properties.
This is a varied opportunity that will see you managing the completion of all void works and ensuring that all properties are let within our Corporate deadlines. Look Ahead manages approx. 1500 units on other landlord's behalf, of which there are approx. 35. You will therefore have strong organisational skills and have the ability to build rapport with our landlords. We also operate across London and the Home counties, and the successful candidate will need to familiarise themselves with our stock quickly and establish effective working relationships with the teams on the ground.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
To promote the concept of enabling customers to make best use of the housing options available to them including social and private lettings.
To work closely with Operational colleagues to ensure that void properties are let within Corporate timeframes.
To oversee the temporary accommodation services and private lettings service and to ensure that the appropriate standards are maintained.
To plan and co-ordinate all re-housing activity and liaise with the Void team.
To ensure all lettings are made in accordance with legislation.
To train and regularly update the training of existing, new and temporary staff, in procedures relating to void management and lettings.
To draft and present reports as requested.
To record all actions, communication requests and received documentation relating to customers promptly on the computerised system.
Undertake regular checks on the information held on the system to ensure that all records are accurately held and allocations are given the correct priority.
To support the Head of Housing in shaping the successful delivery of projects, simple and complex, ensuring good governance and methodology is adhered to throughout the project lifecycle whilst working to embed a culture of continuous improvement.
To support the Head of Housing in leading the delivery of projects ensuring they are comprehensively planned, realistic, efficiently resourced and deliver agreed benefits. Ensure that project activity is integrated, and dependencies identified, understood and managed.
To create and maintain project documentation throughout the lifecycle of the project including Gantt charts, Project Cost records, Highlight Reports, SLT project updates.
for the full list please see our website
About you:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Essential:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Desirable:
Ability to make difficult judgements.
Able to negotiate with other managers internally and externally to achieve operational objectives.
Ability to be professional at all times when dealing with colleagues, internal and external stakeholders.
Excellent team player who can work flexibly to meet business requirements.
Experience of full project lifecycle and ability to demonstrate successful management of business and technical projects in a dynamic business
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Exciting opportunity for a Partnership and Collaboration Professional!
Are you passionate about driving positive change and building strong partnerships?
We're seeking an experienced individual to join our team and support the delivery of effective collaboration and partnership with other agencies to deliver improvements in efficiency, effectiveness, and income generation.
Partnership and Engagement Manager
Job reference: REQ000268
Location: Bedford/Hybrid Working
Region: North
Salary: £42,403 per annum rising to £46,464 per annum
Contractual hours: 37
Basis: Full time
Contract: 20 Month, Fixed Term (potential to go permanent)
Package: Flexitime Scheme, Local Government Pension Scheme, Holiday allowance of 25 days (plus public holidays) on joining.
As our Partnership and Engagement Manager, you will:
- Drive effective collaboration and partnership with other agencies including health, blue light and local government agencies to achieve shared goals.
- Identify and grow collaboration opportunities within the Prevention and Protection function.
- Lead, develop and oversee an impactful volunteer scheme.
- Coordinate community engagement initiatives through strategic partnerships with agencies and community groups.
- Support diversity, communication, and engagement agendas through strategic partnerships.
- Provide advice and support to Service managers on effective partnership development and maintenance.
- Collaborate with senior management and external bodies to drive collaborative initiatives.
You will have in-depth:
- Experience of managing partnership programmes or community services such as charity sector, volunteering or work experience schemes etc.
- Relationship building skills with ability to successfully liaise with and influence a diverse set of stakeholders at all levels; must be able to fluently interact with partners across public, corporate, and non-profit sectors.
- Experience of community engagement and working with individuals or groups in the community.
- Experience of translating concepts into sound business proposals with evidential benefits.
- Experience of managing a team.
You will also hold a current full driving licence with no pending issues and must be able to travel to partnership meetings as and when required.
For more details on the essential criteria required for the role, please see the job description and person specification, available on our website.
Why work with us
- We recognise that you are looking for more than just a career. To promote a positive work/life balance, here are some of our benefits:
- Hybrid working patterns
- Flexi-time scheme including flexible start and finish times, variable lunch breaks and flexi-leave days
- Local Government Pension Scheme
- Holiday allowance of 25 days* (plus public holidays) on joining; increasing to 30 days* after 5 years' service and 32 days after 10 years' service (*pro rata if part time or irregular working pattern)
- Paid training and development opportunities
- Free access to onsite gym facilities
- Free onsite parking
- Instant access to ‘Lifestyle Savings’ platform includes a range of discount cards from well-known and independent retailers
- Eligible to sign up to ‘Blue Light Card’ with access to thousands of amazing discounts online and on the high street.
Closing date: 01/05/2024
The selection process will take place on Friday 17 May 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are an equal opportunities employer that welcomes applications from all sections of the community.
Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers.
No agencies please.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week
Hours: 21hours or 28 Hours per week depending on suitable candidate
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.
Key responsibilities of the role:
- Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
- Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
- Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
- Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
- Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
- To provide and maintain statistical information and case records in line with data protection regulations.
- Contribute to the maintenance of local information systems.
- To work as part of a team with other advice staff and volunteers.
- To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
- To make home / outreach visits as necessary
- To assist with the training and supervision of the advice volunteers.
- Promote the service to local partners and those over 50.
Experience of delivering Welfare Benefits Advice is required.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bonny Downs Community Association has been working together to change lives and transform our community since 1998. Over the past 25 years our team has grown to provide a wide array of services that benefit Newham residents from all walks of life.
This role is specifically funded through the Youth Endowment fund as a pilot project ‘Thriving Communities’. You will be required to work alongside Thriving Communities commissioners, as well as the project’s Youth Justice Worker’s, Educational Psychologist, and/or professionals assigned to individual young people’s cases- such as teachers, social workers and mentors. The Thriving Communities project is a small part of a wider collaborative project, EMPOWER YOUTH, delivered by two partner charities so, although this position is based at BDCA, you will be working closely with a second East Ham Youth Partnership Project lead and team of Sessional Assistants based at nearby charity The Renewal Programme (TRP). Staff from each organisation will work together to deliver the programme and cross-refer young people to activities led by both teams. You will also be required to work with BDCA’s own Children & Families team during the summer scheme and liaise with our marketing team all year round. External partner agencies that you will work directly with include Thriving Communities panel, Newham Youth Empowerment Service, Newham Community Engagement Team, local sports clubs and schools.
Please apply by sending an up-to-date CV and covering letter (maximum 1 page). Ensure that your letter includes:
-demonstration of how your skills align with the Job Description
-how you are able to fulfil all the Person Specification criteria
-why you are interested in applying for the role.
Application deadline: There is no application deadline, we will be interviewing as and when suitable candidates apply
The client requests no contact from agencies or media sales.
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness, and kindness.
We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective, and compassionate refugee protection system. Now is an excellent time to join the Refugee Council.
Our strategy – which you can read via our website, sets an ambitious direction which will see us defend refugee protection in the UK against the Government’s corrosive plans with refugees and like-minded allies, united in our desire to create a just, fair, and humane refugee protection system. It will also see us delivering direct services that improve people’s refugee protection journey through targeted advice and casework and strengthening and connecting Refugee Community Organisations with other service providers and advocates.
Main Duties and Responsibilities:
Service Development and Management
- To work with the Head of Integration & Employment (I & E), Business Development and Fundraising departments to create opportunities for the Integration Service to grow in line with our Integration Service Model.
- To ensure services are well planned, managed and delivered to a very high standard in accordance with organisational and funder agreements.
Staff & Volunteer Management
- To support the recruitment of all new staff required within Refugee Council working on the Integration projects.
- To line manage a wide range of service delivery roles in accordance with the Refugee Council’s policies and procedures including carrying out supervision and appraisal and staff development.
Specialist Advice, Advocacy and Influencing
- To support caseworkers to provide specialist advice and support to adult refugees in a sensitive, confidential, and professional manner which fully understands the needs of the individual.
- To continually develop an in-depth understanding of the issues affecting newly recognised refugees with a view to becoming and retaining specialist knowledge of refugees and the barriers that can prevent them from integrating effectively.
Equalities and Diversity
- To provide services with due regard for equalities and for meeting the needs of all potential and actual service users. Ensuring advice services are delivered in ways which are fully accessible and in a language that they can understand.
- To work with respect and tolerance for all colleagues, refugees, and contacts, and to value diversity and difference.
General
- To participate in Refugee Council working groups, management meetings and special projects as the need arises.
- To carry out any other duties appropriate to grade and role.
For more information on the role and to apply, please visit our website via the ‘Apply’ button.
Candidates must address ALL of the points from the person specification as part of their application.
Closing date: Monday 6th May 2024.
We are looking for a Supporter Development Manager for a 12 month contract with an inspiring national social welfare charity, to be responsible for delivering exciting projects all designed to generate income or to steward supporters.
This is a hybrid role, with 2 days a week in the London office.
The Charity
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation. They have a staff of c1,500 people securing over 150m last year.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 days paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!
The Role
Plan and manage campaigns end to end,to supporters and shoppers through channels including direct mail, email, telephone, SMS, social media and supporter stewardship events.
Implement supporter development strategies to include welcome communications, upgrade, reactivation and other stewardship-based initiatives to maximise retention.
Work with the Senior Product Managers to produce annual and campaign budgets.
Coach and mentor members of the team in communications expertise and management skills.
The Candidate
Significant experience of planning and managing complex direct marketing campaigns including direct mail and email.
Effective management of multiple key suppliers, ensuring service is to agreed standards
Significant evidence of effective income and expenditure budget management and of producing scenario models and
forecasts.
Experience of managing and leading large and complex projects.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.