Head Of Individual Giving Jobs
Salvation Army – Retention Campaign Manager x 2
Location: Hybrid working, 2 days in office, London SE5.
Salary: £43,798 per annum
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, has exciting opportunities to join the charity’s small, but hugely dynamic and successful, Individual Giving team with two openings for a Retention Campaign Manager.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 650 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded. Income raised by the Individual Giving team has grown significantly year-on-year, and this year the organisation has an ambitious target of raising over £50 million in unrestricted income.
The charity is seeking motivated and hardworking candidates to join the team, taking the lead on multiple retention appeals and supporting the Retention team to deliver an annual income target of £40 million. You will inspire and motivate supporters to continue supporting and to drive loyalty. You will deliver both online and offline activity, including cash appeals, direct debit and upgrade asks, and loyalty communications – as well as our flagship £14M warm Christmas Appeal. You will also be responsible for managing and developing one line report.
Successful applicants will have demonstrable experience of working within Individual Giving across a range of direct marketing channels. They will be a brilliant team player with exceptional project management and organisational skills, the ability to manage relationships with key external agencies and strong attention-to-detail. This will be a great opportunity for somebody looking to progress within their fundraising career and work for a charity with multi-million-pound income targets.
CLOSING DATE: 9am, Tuesday 2nd April 2023
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Careers4Change is delighted to support CAF as their recruitment partner for this fantastic new role as Senior Adviser, part of the senior team guiding the organisation's strategic consultancy work with charities, corporates and private clients.
Job title: Senior Adviser
Location: Hybrid with at least 2 days in the London Office
Reporting To: Head of Impact & Advisory
Contract: Full time permanent
Salary: £60,000-£65,000
Date Closes: Monday 8th April, 2024
Role Purpose:
This exciting role will form part of the senior team leading CAF’s strategic consultancy work with charities, corporates, private clients, trusts/foundations and the public sector. The Senior Adviser will implement and execute the advisory strategy in the wider context of the Impact Accelerator, CAF’s impact hub, exploiting synergies with the social investment and grant making teams, identifying innovation and growing impact through more strategic giving as well as driving advisory income.
The Charities Aid Foundation exists to accelerate progress in society towards a fair and sustainable future for all. Over the last 100 years, we have led the way in developing innovative approaches to giving, distributing over £1 billion to non-profits around the globe annually.
Working at the centre of the giving world, we are a leading charity operating in the UK and internationally. Through our financial services, fundraising tools, policy work, research and insights, we enable charities to strengthen their long-term resilience and do more of the great work they do. We also partner with people and businesses to connect them to our global charity network, providing expert advice, governance, and tailored giving solutions to help them maximise their impact.
Key Responsibilities:
Strategic consultancy
- Responsible for leading high-quality strategic consultancy work with charities, corporates, private clients, trusts and foundations and public sector alongside other senior advisers.
- Lead day-to-day management of key client assignments including project and resource management as well as delivery.
- Responsible for delivery of high-quality written assignments to clients.
- Present invaluable and practical strategic advice and insight to senior leadership in charities, corporates or public sector as well as (ultra) high net worth individuals.
- Work in close collaboration with grant making and social investment colleagues to deliver a fully bespoke, impactful offering to clients.
Strategy and leadership
- Lead and mentor team of advisers, providing guidance and training, supported by robust performance management and personal development opportunities in line with strategy.
- Implement and refine where necessary advisory strategy in conjunction with other senior advisers and Head of Impact and Advisory.
- Ensure alignment with CAF’s theory of change and delivery against identified outputs and outcomes.
- Work with Growth and Performance Lead on operational and process needs relating to advisory and the Impact Accelerator more generally.
- Contribute to strategic Impact Accelerator initiatives where necessary.
Business development and client development
- Responsible for driving growth and innovation in CAF’s advisory offering, ensuring it remains relevant in an ever-changing world and aligned with client needs.
- Identify key opportunities to grow fee income, lead proposals/pitches and contribute proportionally to team fee income targets.
- Work closely with business development function and cultivate relationships with other key referral partners within CAF and externally.
- Lead retention and growth of CAF clients through effective client management - focus on multi-year, multi service contracts that combine advisory, grant making and social investment expertise.
Thought leadership and training
- Mentor and upskill other members of the Impact Accelerator team as well as other colleagues where relevant, sharing expertise and skills both informally and formally. Promote CAF externally as a thought leader and a partner of choice for donors and charities alike.
- Represent CAF at events, share best practice, produce thought leading articles and maintain relevant sector networks.
- Work with colleagues in the UK and across the CAF global network to maximise opportunities and to share learning and best practice.
Budgetary
- Responsible for budgeting multi-year programmes and projects.
Skills and Experience:
Experience:
- Experience of leadership role/ line management
- Experience of developing and nurturing talent
- Proven track record in delivering significant business growth in a consulting environment
- Experience advising foundations, individual philanthropists, charities, corporates or the public sector
- Strategic experience of designing and managing grant-making programmes and foundations (desirable)
- Experience managing client relationships
- Experience of advising clients on at least one area: philanthropy, grant making, social investment, sustainability, fundraising, strategy, governance, impact measurement, theory of change, programmatic design and/or practice
- Proven experience of budgeting, reporting and analysis
- Project management experience
- Experience in analysing complex systems and producing workable strategies and proposals, presentations, research, etc.
Specialist Skills/ Ability/Knowledge
- Strong analytical and problem solving skills
- Ability to identify opportunities and innovation
- Decision-making skills in complex and pressured environments
- Strategic vision: ability to formulate and lead on strategies and plans
- Knowledge of latest best practice in: philanthropy, sustainability, fundraising, governance, strategy, impact measurement, grant-making, social investment
- Ability to work in cross-functional teams to deliver business results
- Willingness to delve into cause areas to learn and upskill as needed based on opportunities and client demands
- Ability to influence and negotiate with demanding clients
- Ability to drive business development
- Ability to share learning and upskill others
- Ability to facilitate and drive workshops and discussions with very clear outputs and outcomes
There has never been a greater need for Independent Age’s work. More than two million older people are in poverty, with millions more living with precarious finances. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our information and advice, grant-making, partnership activity, policy work, and campaigning increases the financial well-being of older people, enabling them to have greater choice and independence in wider areas of life.
As Director of Services and Grants, you will be responsible for ensuring that our multi-channel services and grants programme serve and improve the lives of older people, reach those who are most likely to be in poverty, and have the maximum impact. You will help us grow our capacity, build our network of charity and commercial partnerships, develop our external training offer, and reach more people including those groups most likely to experience financial hardship.
Having operated at a senior level, ideally as part of a Senior Leadership Team, you will be an inspiring leader with a demonstrable passion for our cause. Experienced in successfully managing service transformation and development, including in a contact centre environment, you will also have an understanding of grants programmes, and of building strategic partnerships and national networks. With an understanding of demonstrating and reporting on impact, experience of supporting fundraising for services and bidding for contracts, you will ideally also have knowledge of developing an external training offer.
Please review our candidate pack, linked below, for further information. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days a week or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard. But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting the careers page on our website.
Application Process:
To apply, please visit our website to submit a curriculum vitae and a supporting statement, detailing how your skills and experience meet the criteria within the job description and person specification. Please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format.
To support our commitment to equity, diversity, and inclusion we use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement, and please ensure the title of any uploads does not contain your name. Please do not omit dates of employment.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing date for applications: end of day on Monday 8 April 2024
First round interviews to be held Wednesday 1 and Thursday 2 May 2024
Second round interviews to be held Thursday 16 May 2024