Social Welfare Jobs
Role Profile
This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You will provide generalist level advice and casework focused on welfare benefits, housing and energy as well as offering non-monetary debt advice about priority debts and budgeting.
You’ll help people to understand their rights and responsibilities by exploring their problems in depth. You'll proactively encourage clients to take responsibility for completing actions to resolve problems themselves. Taking responsibility for cases and advocating on behalf of clients where appropriate.
You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.
This role is offered both on a trainee and a qualified basis. For the trainee position we’re not necessarily looking for someone who has previous experience working within the advice sector, as long as you’re empathetic and able to provide person-centred support in a non-judgemental way we can provide full training.
You’ll really be able to make the role your own. You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Debt & Budgeting Caseworker x 2 and Debt Caseworker x 1
Job share will be considered
Salary: £26,421 - £28,770 per annum, depending on level of relevant experience. It may also be possible for this to be a trainee role. Our trainee roles start at £24,294 per annum.
Pension: Matched up to 5%
Holidays: 25 days per annum plus bank holidays
We are seeking three experienced Debt Advisers to join our team, but will consider taking on the right people as trainees if you have relevant transferable skills.
As a Debt & Budgeting Caseworker you will support clients who not only require advice but also have additional support needs, ensuring they engage and remain engaged throughout the advice journey until they have entered a suitable debt solution. You will be dealing with complex debt cases and working closely with clients to develop effective budgets and strategies for income maximisation.
As a Debt Caseworker you will provide debt advice and casework services including negotiating with creditors and representation of clients. Your work will involve advice and casework on a range of priority and non-priority debt and money advice issues.
For further information about these roles please download the job packs from our website via the apply button. You can also find details of our other current vacancies on our website.
The deadline for applications is 12pm, Friday 12th April but we reserve the right to close the advert early. Early application is therefore encouraged.
Other benefits of working at Citizens Advice Flintshire include:
- Being part of a friendly and supportive team
- Long service leave of up to 5 extra days after qualifying period
- Access to an Employee Assistance Programme
- Flexible working policy
- Access to regular, high-quality training