Enfield, Greater London
Expenses only
Job description

We are looking for an organised and efficient volunteer to support the effective running of one of our Community Advocacy Services based in Enfield. The ideal volunteer will have a good telephone manner, excellent communication and computer skills, and be able to show empathy to service users. Volunteers will be given a good grounding in issues that service users face and will learn a lot about how best to support survivors of Domestic Abuse and/or Sexual Violence. Volunteers will have the opportunity to:

  • Work closely with IDVAs (Independent Domestic Violence Advisors) and Domestic Abuse Case Workers to understand their role in supporting service users to be safe and start their journey to recovery
  • Perform administration tasks (e.g. writing supporting letters, completing referrals)
  • Support the duty workers in processing referrals
  • Develop skills in case note recording
  • Learn how to effectively signpost service users to appropriate services
  • Accompany clients to appointments as and when appropriate and communicate with service users, for example informing them about support groups and completing exit questionnaires and surveys
  • Promote service user involvement & independence
  • Carry out any other duties appropriate to the role as requested by your supervisor
  • Maintain confidentiality in all matters relating to the organisation


1 day per week, minimum 6 months

How to apply

To apply please complete the application and monitoring form found on our website.

Please note that our volunteer opportunities are open to women only (exempt under the Equality Act 2010, Schedule 9, Part 1), and that these volunteer roles are exempt from the rehabilitation of offenders act 1974 and subject to enhanced DBS checks.

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Posted on: 13 August 2020
Closed date: 19 August 2020
Tags: Advocacy, Support Worker

The client requests no contact from agencies or media sales.