Taunton, Somerset
£28,000 per year FTE
Contract, Part-time, 15 hours over 3 days
Job description

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Clinical Administration and Co-ordination

Work alongside the organisational team to discharge the following duties:

  • Book in clients for assessments within a short and responsive timeframe
  • Ensure liaison between counsellor and client is timely and accurate following allocation of clients to suitable counsellors (including taking note of complex matches),
  • Co-ordinate the counselling waiting list, monitor and suggest new ways of working to minimise the delay
  • Co-ordinate the clinical service outputs and support preparation of service statistics monthly to contribute to the dashboard
  • Respond to information requests from staff, counsellors, clients or external organisations in a timely manner
  • Prioritise supporting counsellors to complete assessments promptly and accurately, including CORE completion and monitoring
  • Provide training in CORE compilation, interpretation and safe use with counsellors and evaluation of support being? critical for individuals and the organisation
  • Support the Clinical Lead with a range of allocations from routine assessments to the most appropriate counsellor for 1:2:1 therapy work
  • Point of clinical contact, to work alongside the Service Director, in the absence of the Clinical Lead.

Quality and Compliance

  • Ensure post-holder and all counsellors understand and follow mandatory organisational and BACP accredited policies and processes
  • Support Somerset Counselling Centre to retain organisational membership of BACP and adhere to BACP ethical framework for the counselling professions
  • Comply with safeguarding policies implementation, including roadmap to risk and supporting risk management of clients - mandatory training for all
  • Support the GDPR requirements for counsellors’ work following the Somerset Counselling Centre policies and procedures.  Appropriate recording keeping within our secure systems - mandatory training for all
  • Support any changes in digital transformation – internally and externally.  Client management system internally – become the clinical system champion
  • Support work to contribute to the client feedback process: improvements, changes to implement and support response to any complaints
  • Undertake appropriate personal therapy supervision which meets the needs of the role and your therapeutic practice.

Service Delivery

  • Support the Clinical Lead by the co-ordination of safe, professional and accessible delivery of long term, short term and project therapeutic services  
  • Monitor the safe execution of counselling in all settings.
  • Work with the organisational team to support successful projects delivery
  • Deliver 1:2:1 therapy and group work to meet the needs of specific project work and co-ordinate support from counsellors supporting SCC to deliver high standards of service
  • Contribute ideas to enable development of bids for new projects or grants to generate income
  • Support the Clinical Lead with on-going student placements, volunteer placements and support in organising a development calendar and CPD programme.


  • Contribute to team meetings, counsellor meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications
  • Attend elements of Trustee meetings when required
  • Ensure confident and positive representation of self and SCC externally to promote the work of psychodynamic therapy
  • Undertake such duties not included in the job description, relevant to the level of role, as reasonably discussed with clinical lead and service director
  • On occasions, being available for out of core hours and flexible working.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Somerset Counselling Centre: Senior Counsellor Co-ordinator.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in any supporting statement that accompanies your application, as they will be used to help select candidates for interview.



  • Positively supports the mission, aims and work of Somerset Counselling Centre (E)

Qualifications and experience

  • 5 years post counselling qualification experience (E)
  • Recognised qualification in counselling or psychotherapy (Level 4 two-year diploma minimum) (E)
  • Experience of client allocations (E)
  • Experience of client assessments (E)
  • Experience of supporting group work (E)
  • Minimum of certificate in counselling supervision or equivalent experience (for example approx.10 years of counselling experience.) (D)
  • BACP accreditation/UKCP reg or equivalent (E)
  • Significant safeguarding experience (E)
  • Membership of a professional body, preferably BACP, UKCP or BPS (E)
  • Experience of delivering talks and presentations. (D)
  • Experience of co-ordinating counsellors (volunteers) (E)
  • Implementing and reviewing policy and procedure. (E)
  • Working within internal and external quality frameworks and supporting improvements in quality. (D)
  • Compiling and interpreting performance data and reporting against service targets. (E)
  • Successful experience of planning and co-ordinating multiple activities at once. (E)


  • Knowledge of and empathy for the issues facing people with mental health problems. (E)
  • Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Equality and Diversity, Safeguarding. (E)
  • A thorough understanding of different counselling modalities and their pros and cons within a short-term counselling framework (E)
  • Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
  • A thorough understanding of the BACP ethical framework for counselling professions (E)


  • Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
  • Skilled in promotion and communications around sales/income generation and partnership working. (D)
  • Commitment to service user involvement and able to work with service user groups (E)
  • Is committed to working and striving to create equal opportunities for all people (E)
  • Commitment to working within the policies of Somerset Counselling Centre including equal opportunities and confidentiality. (E)
  • Positive attitude, passionate about working for Somerset Counselling Centre and able to inspire people to be part of a positive and can do culture. (E)
  • Team player and able to form positive, professional relationships with everyone within the organisation. (E)
  • Able to work effectively with internal and external stakeholders (E)
  • Creative approach the support to identify appropriate opportunities to take Somerset Counselling Centre forward. (D)
  • Strong organisational skills and able to take control of own workload and meet deadlines. (E)
  • High professional standards and the ability to communicate these clearly to others. (E)
  • IT literate to aid communication and analysis of work (E)
  • Willing to undertake training and development. (E)
  • Access to own vehicle with appropriate licence and insurance
Posted on: 02 December 2020
Closed date: 18 December 2020
Tags: Advice, Information, Senior Management

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