We are recruiting the following to support our generalist advice service -

 

Position:                     Telephone and Digital Adviser

Hours:                        22 hours per week.

Location:                   Either at the Ulverston or Kendal office. Due to Covid-19, you will initially be working from home, but with a view to returning to an office-based role.

Type of contract:     Fixed term until 31 March 2022

Actual Salary:         £11,855 - £12,286, plus 3% Pension contribution, dependent on skills and experience.

Closing date:    Tuesday 16 March 2021 at 12noon

Interview Date:    Wednesday 24 March 2021

Purpose:

We are a local charity providing advice and information to the people across South Lakeland. We are a member of the national Citizens Advice service. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs.

 

The purpose of the role is to ensure people can contact our services more quickly and easily and to receive a service that is appropriate for their needs.  

 

You will be 

• the initial point of contact for enquiries;

 

• undertaking  an assessment of their advice needs to direct them towards the most appropriate advice to support in the resolution of their problem;

 

• providing quality assured telephone, webchat and email advice;

 

• working as part of a team;

 

• assisting people from the local community to get the help they need;

 

• supporting the aim of South Lakes Citizens Advice to increase its reach across the district. 

 

The successful candidate will have a professional telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential. You will be given full training and provided with extensive support.

 

How to apply:

For further information and an application form please contact Karen 

 

Every local Citizens Advice is a registered charity

 

Authorised and regulated by the Financial Conduct Authority FRN: 617574

Company Limited by Guarantee no: 6113551

Charity no: 1118656