Southall, Greater London
£19,634 - £25,292 per year (incl. OLW) per annum depending on experience
Permanent, Full-time
Job description

Southall Black Sisters (SBS) an advice, advocacy and campaigning centre for black and minority women (BME), currently has a vacancy for: 

 

FULL TIME HELPLINE ADVISER   

Salary range £19,634 to £25,292 (incl. OLW) per annum depending on experience 

 

This front-line post is normally based at our centre in Southall. However, due to the Covid-19 pandemic, we have allowed some flexibility and remote working, but this is a temporary measure only and is constantly under review to take account of the needs of our users and guidance on health and safety matters.

 

Ability to speak Punjabi or Hindi or Urdu fluently essential 

  

  • To provide high quality telephone advice in relation to violence against BME women and children 

  • To be able to manage a high volume of calls and undertake urgent tasks in a demanding environment 

  • To maintain accurate data entries and statistics  

 

This role requires a confident, organised and enthusiastic person, who will have an exceptional telephone manner and be responsible for identifying resolutions for victims of domestic violence or gender-based violence which will include an assessment of risk. Full training will be given. 

 

In light of the nature and context of the work of SBS, the organisation considers that the candidate’s race and gender (BME) to be an occupational requirement in accordance with Para 1, Schedule 9, of the Equality Act 2010 

 

Deadline for applications Friday 12th March 2021 by 5pm 

 

To apply, download an Application Pack 

More about Southall Black Sisters
About
Southall Black Sisters

We are a group of black and minority women with years of experience of struggling for women’s human rights in the UK. Although based loca... Read more

Posted on: 12 February 2021
Closed date: 12 March 2021
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.