This role requires a confident, organised and enthusiastic person, who will have an exceptional telephone manner and be responsible for identifying resolutions for victims of domestic violence or gender based violence which will include an assessment of risk. Full training will be given.
Ability to speak Punjabi or Hindi or Urdu fluently essential
- To provide timely and accurate telephone advice in relation to violence against BME women and children.
- To manage a high volume of calls and undertake urgent tasks associated with the role in a demanding environment
- To maintain accurate data entries and statistics.
In light of the nature and context of the work of SBS, the organisation considers that the candidate’s race and gender (BME) to be an occupational requirement in accordance with Para 1, Schedule 9, of the Equality Act 2010
The client requests no contact from agencies or media sales.