We are seeking a part time Advice Triage Coordinator to help develop our Advice Service to provide initial triage assessments, signposting, and the coordination of an appointment system for vulnerable asylum seekers and refugees.   

The post holder will receive telephone and email enquiries and perform initial consultations with asylum seekers and refugees with advice needs.   You will be communicating with vulnerable people in a non-judgemental and empathetic manner, identifying the most effective support for callers.

A good understanding of telephone triaging and experience in providing initial advice to vulnerable clients is essential.  Excellent organizational skills and the ability to communicate effectively with people from a diverse range of backgrounds is required.Due to current Government guidance regarding Covid 19, this role may temporarily be home based.  Working hours are negotiable. Please  refer to the application pack attached and note that we will  be reviewing applicants on a rolling basis.