CRM and Membership Officer

We are looking for a CRM and membership officer to coordinate the collection and storage of data to help SIA deliver its strategic goal ensuring that data protection standards are maintained. 

CRM and Membership Officer
Location: Milton Keynes
Salary: £29,216 FTE (£21,703 pro rata)
Job type: 12-month contract
Part time: 26 hours per week

Role Requirements

• Maintain the CRM ensuring the data is correct, up to date, GDPR compliant and entered in the right format.
• Ensure membership data is being captured effectively to grow our database.
• Regular processing of all new memberships including sending new member packs via email.
• Regular maintenance of all membership queries via email and telephone communications
• Manage membership volunteers and ensure tasks are assigned accordingly.
• Act as a point of contact with the CRM and member engagement manager for all relevant queries on the CRM.
• Manage regular processing of subscription payments for FORWARD magazine including sending renewal reminders via email and post.
• Working alongside the CRM and member engagement manager to coach staff on using the CRM to agreed standards.
• To carry out all such duties and activities as determined by the CRM and member engagement manager.

About us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert, guiding, voice for life after spinal cord injury.

We’re the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. We are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of our work is based on the personal experiences of our members.

Being a user-led organisation is important to us; more than 11,200 of our members, almost half of our staff and the majority of our trustees live with spinal cord injury.

Closing Date: Monday 9 September 2024, 9am
Interviews: Wednesday 18 September 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.