London, Greater London (On-site)
£45,000 - £50,000 per year
Permanent, Full-time
Job description

Spitalfields Crypt Trust (SCT) is an East London charity embedded in the local community, providing practical help, support and training to people who have been homeless and suffering from addiction. We are passionate about the people and communities we support and we embrace creative, innovative and inclusive ways of working that build on our collective strengths.  We provide a Recovery Hub (including an abstinence-based residential recovery facility, an addictions counselling programme and a Training & Development Programme), supported houses, a Housing First service, community supports, charity shops and two social enterprises supporting people in recovery from addictions to rebuild their lives. Our integrative approach is based on the concept of ‘Recovery Capital’, a whole-person approach taking into account physical, cultural, social, human and spiritual factors and assets.

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of SCT. (SCT - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

Strategy and planning

  • Develop, implement, lead and manage integrated fundraising and marketing strategies, translating them into effective operational work plans and setting annual targets and budgets, including:-
  1. fundraising strategy and tactical plan for fundraising activities, including trusts and grants, individuals (including regular giving, major donors and appeals), community, corporate, events and legacies
  2. communications and marketing strategy and tactical plan for marketing and external and internal communications.
  • Use quantitative and qualitative data and charity sector best practice to inform overall plans
  • Create a pipeline of prospects with a reporting schedule including an overall activity plan to include application schedules, reporting mechanisms and regular 1-2-1 communication with funders and supporters (including funder visits)
  • Ensure communications, campaigns, events and all giving activities are creative, innovative and attract a wide level of support


  • Co-ordinate and manage SCT’s fundraising, comprising community, trust, corporate, major donor, events, legacy and digital fundraising, harnessing the expertise and passion of the Fundraising, Communications and Marketing Team
  • Provide support, advice and input to Senior Management Team colleagues regarding the development of funded partnerships with statutory agencies and related applications
  • Develop and maintain a pipeline of projects for investment ensuring that business cases suitable for fundraising are produced in a timely manner
  • Identify, cultivate and nurture relationships and strategies pertaining to new and existing donors including trusts, foundations and other institutional funders, companies, churches, community groups and individuals including the preparation of approaches, asks and applications for funding
  • Devise and develop fundraising events and initiatives to raise support and public interest
  • Support and grow SCT’s network of Vice Patrons
  • Support the development of effective campaigns, including individual giving appeals or awareness campaigns that are designed to inspire, raise awareness and result in desired action

Communications and marketing

  • Manage SCT marketing, publicity and external communications in close collaboration with the Senior Management Team, ensuring high resonance with SCT vision, mission, values, the lived experience of those whom SCT supports and the expertise of those employed by SCT
  • Maximise SCT brand awareness, reputation and loyalty within recovery community, supporter and professional networks
  • Provide a lead on brand gatekeeping, ensuring SCT remains on message both in content and visually
  • Manage a content and activity schedule to ensure that communication with SCT’s donor base is coordinated, timely, relevant and targeted
  • Lead on the strategic development of digital marketing to enable SCT to increase impact, whilst also supporting income growth and brand awareness
  • Stay on top of developments in communications, particularly digital, and look for new ways for SCT’s communications to be more effective and cost effective
  • Represent SCT to external organisations including giving presentations about our work

Team management and key relationships

  • Manage the Fundraising, Communications and Marketing Team and direct their work as needed
  • Manage and support the team to develop their skills and capacity including coaching, supervision, individual/project work, annual appraisals, one-to-one and team meetings
  • Facilitate and encourage team members to work together; through motivational and inclusive leadership, with a coaching and enabling style
  • Set targets for the team and track progress
  • Champion fundraising, communications and marketing throughout SCT, promoting collaborative working across SCT teams, working closely with the Senior Management Team
  • Liaise closely with other Senior Management Team members and operational managers to ensure fundraising proposals identify and respond to operational need and that outcomes tracking is fulfilling funders requirements
  • Ensure that the ideas, views and needs of SCT’s communities inform and shape fundraising, communications and marketing activities
  • Ensure SCT remains up to date and compliant with legislative and regulatory developments, best practice and market trends and uses this information to inform fundraising and marketing programmes

Senior Management Team Responsibilities

  • Work with the Trustees, CEO and Senior Management Team to take forward SCT’s strategic goals, contributing to SCT’s development through pro-active membership of the Senior Management Team, taking on specific projects as and when required by the CEO, to further the organisation’s goals
  • Present quarterly updates to the CEO and Board of Trustees on performance and forecasts
  • Input as required to performance management within other teams across SCT (for example supporting HR processes such as performance management, grievances, disciplines etc.)
  • Support the development of policies and procedures at SCT as and when input is required and ensure compliance within the Fundraising, Communications and Marketing Team
  • Support the risk management process and risk assessment at SCT as and when input is required (in particular Covid-19 management)
  • Support the development of diversity, equity and inclusion at SCT

Monitoring and reporting

  • Develop and manage systems and utilise data to drive decision making and improve performance and return on investment
  • Monitor, evaluate and report against agreed performance indicators, budgets and targets
  • Write reports on the progress of fundraising, communications and marketing (normally quarterly)
  • Meet regularly with the CEO and provide updates on progress
  • Develop and maintain efficient and comprehensive records and systems covering all aspects of fundraising work
  • Ensure timely production of the Annual Report and Financial Statements


  • Develop and maintain a thorough understanding of the work of SCT
  • Undertake any other relevant tasks as requested by the Senior Management Team
  • Represent the organisation at appropriate external meetings and events
  • Implement the Equal Opportunities Policy, understanding its implication in the development of SCT’s services
  • Abide by the policies and procedures of the SCT and best practice of the Institute of Fundraising
  • Attend training courses as required
  • Undertake any other tasks, duties or projects that may arise from time to time or as delegated by the CEO

Person Specification

Skills and Knowledge - Essential

  • Excellent interpersonal, communication and people management skills
  • Ability to influence/persuade and inspire a wide range of stakeholders, verbally, in presentations, face-to-face meetings and in writing
  • Excellent IT skills including MS Word, Excel, Outlook and PowerPoint
  • High level of accuracy and attention to detail
  • Ability to prioritise and work to deadlines
  • Understanding of building or increasing a multi-stream fundraising strategy including trusts and foundations, corporate supporters, individuals and community and delivering to that strategy
  • Excellent writing and proof-reading skills
  • Ability empathise and connect with people who have complex issues and who require sensitivity and authenticity
  • Strong analytical, problem-solving skills and methodical research skills with the ability to think creatively and strategically
  • A strategic mindset and able to pull away from operational issues to consider the bigger picture and long-term health of the charity as part of a team
  • A good understanding of knowledge of GDPR, how it relates to fundraising, communications and marketing and the systems that need to be in place to ensure compliance
  • Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation

Skills and Knowledge - Desirable

  • Knowledge of the homeless and addictions recovery sectors
  • Experienced in marketing, data and analytics to support fundraising initiatives

Experience - Essential

  • Minimum 3 years’ experience working in fundraising in the voluntary sector
  • Creation and delivery of successful multi-stream fundraising strategies and related budget / forecasting
  • Proven experience and a recent track record of success in raising funds (£500,000+ including multi-year funding)
  • Extensive line management experience
  • Engagement with a broad range of clients and stakeholders using a variety of approaches and media
  • Consistent achievement or exceeding of targets
  • Experience of working at a senior level, including closely with a Board of Trustees
  • Database use and interrogation including audience segmentation and use of data analytics

Experience - Desirable

  • Experience of developing relationships in both local and wider communities
  • Experience of using eTapestry/Raiser’s Edge database
  • Experience of working in an organisation supporting individuals with addiction issues

Cultural Indicators

Delivering Results

Deliver great outcomes through our vision and strategy, effectively planning and meeting targets

Make effective, data-driven decisions

Role Model / Leading by Example

An inspiring role model for others, building trust and living our Vision / Mission and principles and delivering our services accordingly

Continual Improvements

Consistently seek to improve how we do things to ‘achieve’ and embraces change and innovation

Effective Communication

Communicate clearly, effectively and honestly. Listen to others and adapt communication to suit them

One Team

Work with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise

How to apply

Please send a CV and covering letter (two pages max.) via the apply button.

• Closing date: 19th January 2021 (5pm)

• First interviews will take place: 26th and 27th January 2021

• Second interviews will take place: 4th February 2021

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline. Please find our contact details on our website if you would like to arrange a chat and/or receive the full job pack.

Application Instructions

A cover letter is imperative.

More about Spitalfields Crypt Trust

Our Vision To see lives put back together Our Mission To help people who are facing problems of homelessness, addiction, poverty or social isol... Read more

Posted on: 13 January 2022
Closed date: 19 January 2022 at 17:00
Tags: Fundraising, Senior Management

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