37.5 hours plus out of hours.
Norton House Stanford Hall (NHSH), Stanford on Soar
A fantastic opportunity has arisen for a full time Deputy Housing Manager to join the Norton House staff team at SSAFA, the Armed Forces charity.
About the role
Norton House Stanford Hall is a large 8-bedroom home for families visiting injured servicemen and –women undergoing rehabilitation at the Defence Medical Rehabilitation Centre (DMRC) Stanford Hall, near Loughborough. The Home operates 24 hours, which includes out of hours duty, on call, and the responsibility to manage this usually rests more heavily upon the Housing Manager, with support from the Deputy Housing Manager, responding to the residents’ needs.
The residents are the next of kin or main support network of their loved one receiving treatment at the Defence Medical Rehabilitation Centre. The staff members work individually and as part of a team to provide the necessary support to the families in residence. The Deputy Housing Manager supports the manager to provide support and deliver outcomes for the residents at NHSH, therefore an empathic and holistic approach is required.
You will support the manage to ensure the smooth running of Norton House, so that our guests are able to enjoy a ‘home from home’ environment when they come to visit their loved ones at the DMRC. You will liaise with the DMRC and other external agencies, look at local fundraising opportunities with the Manager, as well as welcoming and caring for guests during their stay.
About the team
The team is made up of the Housing Manager, a Deputy Housing Manager, a Family Support Worker and 2 Housekeepers. It is a very close knit team that works well together and provides a great service for our guests. Everyone is involved in helping to make Norton House the best it can be.
You will be required to have excellent communication and interpersonal skills to excel within this position. Proven experience of working with vulnerable adults, preferably including the Armed Forces will be crucial to delivering the service effectively with an ability and willingness to represent Norton House and SSAFA at local events. You will also be required to be flexible with working arrangements, including out of hours working and being part of the on-call system.
SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Interviews: Will be after 23rd June 2021 [If you are invited to attend an interview you will be required to undertake an aptitude test / deliver a presentation as part of the selection process.]
SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.