£23,000 per annum
Permanent, Full-time
Job description

Home Based in the South West of England

A fantastic opportunity has arisen for a full time Regional Administrator to join the South West Region at SSAFA, the Armed Forces charity.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, sign-posting and triaging initial enquiries.   The post is home-based but you will need to be able to travel around the South West (Devon, Cornwall and Somerset) once COVID restrictions are lifted. 

Please wait until the job offer stage before asking us about flexibility, and we will explore what’s possible for the role.

About the team

In this new role you will initially be working closely with the volunteers who run SSAFA Cornwall, supporting them to administer casework for SSAFA beneficiaries but also facilitating their work to raise awareness of SSAFA, increase the number of volunteers and build a sustainable future for SSAFA Cornwall.  Over time we anticipate that the successful candidate will increase their support to SSAFA branches in Devon, Plymouth and Somerset.

About you

You will need to have proven experience in delivering excellent customer service, the ability to plan and manage your own workload and demonstratable experience of high-quality administration skills using Microsoft office 365 suite.

Whilst a Passion and drive for the cause of our charity is key, it would also be beneficial to have an understanding of the way of life for today’s Armed Forces, veterans and their families.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: Tuesday 16th March 2021

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

Posted on: 23 February 2021
Closed date: 14 March 2021
Tags: Admin, Volunteer Management