£28,000 per year
Permanent, Full-time
Job description

A fantastic opportunity has arisen for a Regional Casework Manager to join the East of England Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team, co-managing a group of casework administrators which will provide specialist administrative and single point of contact support to SSAFA branch based volunteers, to ensure a consistent, timely and quality service is provided to SSAFA beneficiaries.  The role will require you to develop and maintain collaborative working relationships with volunteer branch based casework managers.  At times, the role will require support to the casework administrators with call handling, signposting and the triage of initial enquiries from clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the new regional office, working in a close team and line managed by the Regional Operations Support Manager.

The post is home-based, but you may have to travel occasionally around the East of England Region which includes the counties of Essex, Suffolk, Norfolk, Hertfordshire, Cambridgeshire and Bedfordshire.

About the team

The new regional office will be “virtual” and is being created to support the five SSAFA branches in the East of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include two Casework Administrators and a Regional Operational Support Manager.  All team members are home based, residing in the region.

About you

To be successful in this role you will have a good standard of education, experience of managing employees, together with managing and reporting on service delivery.  You will have a track record of building and maintaining relationships with stakeholders, together with achieving results through negotiation and influence.  Previous experience of working with volunteers would be an asset.  You will have used Microsoft Office 365 to a high standard and be capable of quickly learning a computerised case management system.  The successful candidate will have experience of planning and managing their own workload, with minimal supervision.

It would be advantageous to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector, and preferably the military charity sector landscape across the East of England would be valuable.  Commitment to SSAFA’s values including equality, diversity and inclusion is vital.


SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person.  We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively.  We thrive on differences and believe it is critical to our success as a worldwide charity.  SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Posted on: 24 May 2022
Closed date: 12 June 2022 at 23:59
Tags: Operations