West Midlands
£22,000 - £25,000 per year
Permanent, Full-time
Job description


This is an exciting time to join a fast-paced environment and a focused, committed team. If you feel that you could make a difference to the lives and safety of vulnerable homeless people at risk, we want to hear from you. We are seeking to recruit a person with a natural instinct for safety of others and a passion for working with people, many of whom have their own challenges to face.
You need to demonstrate a determination to overcome unexpected and unplanned incidents and be able to make decisions and solve problems in a prompt and professional way. Working with vulnerable people, your role is to protect them from harm, so vigilance is always expected.
We are looking for applicants with a willingness to learn and develop new skills, and most importantly a person cantered approach. A commitment to equal opportunities and awareness of the complex issues faced by our service users is essential.
The right person for the job must have the ability to oversee the work and outputs of others and have experience of dealing with complex issues likely to be presented by vulnerable people.

The role involves:

• First line response to all matters concerning St Anne’s Hostel Concierge service.
• Line managing Concierge Lead and Assistant Officers, supporting and developing them to reach their full potential, in addition to addressing attendance, conduct and capability issues.
• Ensuring that the Concierge team provides an excellent level of customer service.
• Completing administrative tasks, including completing and compiling reports and ensuring that incidents are accurately recorded by Concierge Officers, in line with set guidelines.

You must be able to work flexibly on a shift rota working at weekends plus public holidays.
Full training is offered to all successful candidates.
The post is subject to the Rehabilitation of Offenders Act 1974, requiring us to take up employment checks, including an enhanced DBS check


More about St Anne's Hostel
St Anne's Hostel

We are a small independent homeless charity based in the heart of the city and we provide 59 units of accommodation ranging from a 37... Read more

Posted on: 05 February 2020
Closed date: 05 March 2020
Tags: Housing Management, Operations

The client requests no contact from agencies or media sales.