£19,847 - £23,350 p/a - please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual
Permanent, full-time (35 hrs p/w)
Are you a proactive, organised and highly efficient individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of managing Customer Relationship Management systems, including inputting data and creating reports?
If so, join St Giles Trust as Accommodation Administrator, where you will provide vital administrative support to our team in the day-to-day delivery of a key service which provides tailored accommodation support to men in custody and under probation supervision in the community – supporting them to overcome barriers to obtaining secure and stable accommodation, so that they can successfully reintegrate into society.
About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our Accommodation Administrator, you will provide full administrative and office management support to ensure the most effective delivery of the service, including providing information and analysing reports to help in the delivery, management and development of services and general office administration such as coordinating, managing and allocating referrals, signposting to other pathways and answering telephone and internal enquiries.
You will also be expected to process sensitive and confidential data on digital systems and maintain records as appropriate and ensure the timely and accurate distribution of information throughout the team and of volunteer and service user records. Overseeing the maintenance records and logs of the premises and equipment, referring problems to the appropriate people within agreed times, and managing data systems and developing effective methods of data processing are also key aspects of this role.
What we are looking for:
- Experience of managing Customer Relationship Management systems, including inputting data
and creating reports
- Proven record of working in services supporting people who have faced adversity and disadvantage
- Knowledge of support services in the local community
- Proven ability to create and communicate performance and budgetary reports in a variety of formats and to input data onto Customer Relationship Management Systems accurately and within agreed deadlines
- Outstanding interpersonal, prioritisation and communication skills, both verbal and written
- A collaborative, flexible and professional approach to your work
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible
working, a mentoring programme, an advice and counselling service, access to clinical supervisions,
season ticket loan and much more.
For further information, or to apply, please visit our website via the ‘Apply’ button.
Closing date: 11pm, 16th June 2021. Interviews w/c: 21st June 2021.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.