Relationship Manager

Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Can be flexibly located but with an expectation of regular travel across Wales, South Central, and the East of England region

Ref code: RML-231

Are you a collaborative, highly organised and strategic individual with a strong practical understanding of the value of lived experience in local service design, delivery, and evaluation?  Do you have a proven record of managing a team to deliver a range of activities?

If so, St Giles and the Wise Group are looking for a Regional Lead to work on our Engaging People on Probation (EPOP) project, an exciting new opportunity to work closely with the National Probation Service to support its approaches to engaging with People on Probation (POP). This will involve our Regional Lead coordinating regional delivery of EPOP contract activities, managing the implementation of a self-assessment tool and action planning, and Peer-led (lived experience-led) consultancy with National Probation Service.

Who are we?

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales. 

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

About this key role

As Regional Lead, you will be responsible for managing and co-ordinating a range of activities to support embedding EPOP across your three allocated probation regions.  This will involve acting as single point of contact for NPS within your regions, where you will provide any HQ communications relating to progress in the region and take the lead on relationship management with the aim of optimising levels of engagement and commitment to the aims of the project.  

You will be expected to coordinate assessments against EMM for region working with local NPS leaders and assist in Action Plan development, as well as coordinating the implementation of engagement activities via Experiential Advisors – ensuring their delivery is of good quality and delivering impact intended, while also contributing to the supervision of Experiential Advisors and providing support to them where necessary. Proactively identifying and supporting the management of risks and issues, and collecting monitoring and evaluation data are also key aspects of the role.

What we are looking for

• An understanding and knowledge of the barriers faced by people on probation 
• Developing and delivering against action plans, including tracking progress and regular monitoring and reporting
• Experience of supporting people with lived experience to gain new skills and/or deliver high quality services
• Strong demonstrable commitment to improving EPOP 
• Sound knowledge of how the Criminal Justice System works 
• Excellent relationship-building, negotiating and communication skills, both verbal and written. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.

We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. 

Closing date: Sunday, 26th November 2023.   Interviews: Tuesday, 5th December 2023

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, please visit our website.