B3, Birmingham (On-site)
£60,000 per year
Permanent, Full-time
Job description

About the Role

35 Hours per week

St John Ambulance is transforming how we use digital solutions across the charity to support us in increasing our impact on the people and communities who need us most. We are looking for a CRM Product Owner to enable this change and to manage the digital transformation of our customer and supporter experience. This will help us transform how we engage with and delight our volunteers and employees, our supporters and customers, our learners and all other key partners and influencers. Working closely with partners in our business units, the Product Owner will integrate a digital-first approach to deliver our objectives and to continually improve our customer experience. An outstanding programme leader, they will be responsible for leading the planning and rollout of our CRM.

Can be based at any manned SJA office. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role, you should bring a wealth of experience in a similar position and proven experience of managing senior stakeholders; you will have an outstanding track record in the development, socialisation, prioritisation and agreement of the product strategy, backlog and roadmaps.  With a solid technical background and experience in designing and optimising CRM platforms based on clients' requirements, you can develop detailed product information including features, configuration, workflows and interfaces. You are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive success. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills.


About Us

St John Ambulance responds to health emergencies, supports communities, and saves lives - relying on public donations to do so.

Since last year we have provided over 1 million hours of volunteer support to the NHS, on ambulances, in communities and caring for Covid-19 patients in hospitals, as well as partnering with the NHS in vaccinating the nation. In normal years, our thousands of volunteers deliver vital first aid in communities and public events across the nation.

We are also the nation's leading first aid training organisation, helping members of the public gain the skills that help them save lives where they live and work. Our employed ambulance crews are in action, day-in, day-out delivering vital patient transport and acting as back up to the NHS ambulance service.

From our vibrant youth programmes to our world-class training, we empower people of all ages with lifesaving skills and the confidence to use them, every day. Next year marks our 100th anniversary of training young people, through our Cadet programme, in essential first aid skills, giving them the confidence to save lives.


The St John Ambulance Ask Me campaign highlights the amazing work our charity does.

You will receive:

  • Competitive salary & pension scheme
  • Cycle to work scheme
  • Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
  • Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 15 February 2022

Application Review Date: 4 February 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.



We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered

More about St John Ambulance

St John Ambulance is the nation’s leading first aid charity.

Every year, more than 400,000 people learn how to... Read more

Posted on: 21 January 2022
Closed date: 04 February 2022 at 23:59
Job ref: 160488CHJ
Tags: Operations