B3, Birmingham (On-site)
£95,000 per year
Permanent, Full-time
Job description

About the role

As a member of the Executive Leadership Team, the Training and Operations Director will provide leadership and strategic direction from the Workplace Training Directorate at St John Ambulance

This will include all operational activities of the Workplace Training Team to ensure that business objectives are met efficiently in line with the strategic goals and ambitions set

You will be responsible for the national training delivery team, consisting of circa 400 headcount, and  responsible for a budget of circa £50m income. You will control operational budgets to ensure workplace training has the resources required to meet objectives within agreed financial parameters

You will lead on the Workplace training strategy into 2026 and beyond, working alongside the wider SJA mission and vision to ensure that the directorate achieves its overall short and long-term objectives

About you

The successful applicant will have experience of working within a complex organisation with a large geographical responsibility, along with demonstrable experience of leading large teams through change, while achieving annual budget targets,

You will have excellent interpersonal, conflict resolution and negotiation skills with stakeholders and customers

You will also need to be both strategic in delivery in existing and new markets whilst being commercially astute and detail focussed

This role requires someone who can see new opportunities, build out the business cases and deliver them with their team

Given the size of the directorate, the role requires a dynamic energetic and motivational and inspirational leader

Key to the future, this role will be instrumental in ensuring diversity and inclusion is met a key people development objective too.

About us

St John Ambulance responds to health emergencies, supports communities, and saves lives, relying on the public’s generosity to do so. Compassionate care isn’t just part of our heritage, it’s in our hearts. With our clinical expertise and nationwide presence, our volunteer-led health and first aid charity is uniquely placed to serve the country. 

From our vibrant youth programmes to our world-class training, we empower people of all ages with lifesaving skills and the confidence to use them, every day. St John volunteers treat and transport thousands of patients each year, and in times of crisis we are England’s national health reserve. St John people have given more than a million hours of their time during the COVID-19 pandemic, including 800,000+ hours of vaccinations.

As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance has relieved people from illness, injury, distress and suffering for over 140 years and, with the public’s support, will do so for decades to come.


You will receive:

  • Competitive salary and pension scheme
  • Cycle to work scheme
  • Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
  • Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping.


Application review date: 15th January 2022 – Internal Applications

Application review date: 30th January 2022 – External Applications

Longlist review date: 4th February 2022 – All applications

Shortlist interview panel commences: 11th February 2022

Included in the shortlist process will be a business case evaluation and presentation to a panel of interviewees

Appointment of Director of Training and Operations 21st February 2022

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role.


We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds, and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered


More about St John Ambulance

St John Ambulance is the nation’s leading first aid charity.

Every year, more than 400,000 people learn how to... Read more

Posted on: 30 December 2021
Closed date: 29 January 2022 at 23:59
Job ref: 158352CHJ
Tags: Training, Operations