Managing a team of three others, this post holder will be focussed on increase income and providing the very best in supporter experience to our fundraisers.
You will be responsible for the management of our community fundraising team, who support our broad community of fundraisers (including schools, pubs, event participants, groups and associations), as well as fundraising undertaken by our current patients, clients and family members and in memory fundraisers.
With experience in fundraising, and in a similar role, you will be used to achieving fundraising targets, and delivering against KPIs. With significant experience in relationship development, you will be able to deliver outstanding supporter experiences which encourage repeat fundraising. You will have experience in managing complex problems and inter-team working, and have experience in line-management and supporting team members to develop professionally, and deliver excellent results.
Your strong evaluation and critical thinking skills will be key to your success in budgeting and forecasting. The combination of your project, people and financial management experience within the fundraising legal framework will mean that you are able to provide a detailed strategic plan that contributes to the team’s long term aspirations.
If you thrive in a busy environment and you gain satisfaction from team working, achieving targets and influencing others then this role could be for you.
- To effectively lead and manage the Community Fundraising team, with direct report responsibility, to achieve KPI’s, objectives and net income.
- Raise income from and build long term relationships within the local community through the facilitation of volunteer led fundraising to achieve agreed annual income targets.
- Use relationship fundraising to drive a sense of ownership of St Luke’s out into the wider community by supporting and facilitating fundraising volunteers to raise awareness and income.
- Maximise the net income from donations made, and fundraising undertaken in memory of loved ones by creating an effective donor stewardship plan to maximise net income.
Contribute to the annual business planning for the fundraising department by developing and producing a detailed plan of activity including budgeting and forecasting income for community and in memory fundraising.
Demonstrate strategic thinking and utilise resources to grow and maximise net income in the community income stream, developing business cases for new areas of investment or opportunity, and improving and refining our existing programmes to help deliver more for St Luke’s.
Develop cultivation plans for community supporters, in memory donors and fundraising volunteers to ensure standard approach to maximise relationship and repeat fundraising/donations.
Key Account Management
Support and work with high level prospect individuals and groups by offering bespoke supporter care and ensuring fundraising activities and brand awareness is maximised.
Research and identify individuals with large influential networks who can act as ambassadors to proactively raise income and awareness in the city.
Deliver excellent supporter care and ensure that as a team you are maintaining accurate and thorough records of research, contacts, relationships and activities ensuring accurate and high quality standards and best practice are maintained.
Ensure appropriate support and guidance is provided to all volunteer fundraisers and supporter groups to facilitate them in raising funds for St Luke’s and maximising brand awareness.
Line Manager Responsibilities
Line manage two Fundraising Assistants (one responsible for individuals, groups, associations and schools, and the other responsible for running and active challenges) and a Fundraising Coordinator (responsible for those fundraising in memory), supporting each team member to meet their objectives and deliver excellent supporter care for our fundraisers.
Conduct monthly one to ones with members of the Community Fundraising Team. Ensuring SMART objectives are in place and team members are in agreement regarding their responsibilities in achieving the income streams objectives.
In line with Hospice policy, conduct yearly appraisals (PDR’s) on team members ensuring that procedures are adhered to.
Deal with basic HR tasks, i.e. sickness reporting, holiday and Toil requests etc.
Deliver monthly reports to the Fundraising Team, summarising the team’s progress against financial and non-financial KPIs. Support the Head of Fundraising on the delivery of Board Reports as needed.
Contribution to the Income, Media and Marketing Directorate
Represent the Fundraising Team at staff training sessions as and when required for instance, induction and mandatory training.
Act as the point of contact for community fundraising information and activity, for internal and external stakeholders.
Provide support at fundraising events, including those of the Community Team (such as the 10k and Christmas collections) and those of the wider team and organisation (Night Strider, Festival of Light). These will involve working outside of normal office hours.
Working in conjunction with the Marketing and the Communications Team to ensure that media coverage of community supporters and their activities are maximised and measured accordingly
In consultation with the Marketing & Communications and Fundraising teams, develop marketing and promotional materials, fundraising products and communication channels (including social media) to support the development of new community relationships.
Maximise all opportunities to promote activities and raise income by working closely with all team members and adopting an integrated approach to fundraising.
Champion cross departmental working between fundraising and clinical to ensure bereaved families and patients are empowered and aware of how they can support St Luke’s.
Represent St Luke’s at public events and activities.
Fundraising Systems & Processes
Maintain detailed records of fundraising activities by organisations, and ensure accurate reporting and effective evaluation of their activities.
Provide information to develop knowledge and understanding of community fundraising with relevant staff across the organisation.
Maintain awareness of other charity initiatives both locally and nationally that may influence St Luke’s corporate fundraising activity.
Maintain compliance with all current and relevant legislation in relation to community fundraising.
The client requests no contact from agencies or media sales.