London, Greater London
£30,000 - £33,000 per year
Permanent, Full-time
Job description

St Martin-in-the-Fields Charity are looking for an energetic and engaged Communications and Policy Officer to help in their fight against homelessness and support those experiencing homelessness.

Responsible to: Head of Development

Main purpose of role:

To lead on the communications we have with frontline workers through the Frontline Network. To ensure that we communicate feedback from the Frontline Network with key decision makers. To make sure that we feedback to frontline workers on the work we are doing, and thus the impact of them engaging with the Frontline Network – as we are only as strong as our members.

Main duties and responsibilities:


  • To develop the way that we communicate the outcomes of the Frontline Network through the Network website (including but not limited to: feedback from the annual survey and ideas which are funded through the Ideas Fund)
  • To manage the content on the Frontline Network website
  • To coordinate and develop the resources section of the Frontline Network website
  • To coordinate a quarterly thematic focus through our website and develop a comms strategy around this
  • Coordinate and support the development of the Annual Frontline Network Survey
  • Provide analysis of the Annual Survey data as well as write up the final written report
  • To provide a monthly enews to the Frontline Network enews mailing list, as well as support Partners with their local enewsletters
  • To develop and manage a poll function on the Frontline Network website


  • To collate information coming through the Frontline Network on key themes and feed it back to key decision makers at both a local and national level
  • To provide snapshot summaries of key government and sector reports for internal colleagues and frontline workers
  • To review new homelessness policies and identify potential impact for frontline workers and how the Frontline Network might respond to them. This would be in relation to England, Wales, Scotland and Northern Ireland.
  • Provide support to our local Partners and local Frontline Networks in engaging with local decision makers and identifying opportunities to feed into the design of local policies

Additional Activities

  • Support the Impact Manager in coordinating an annual stakeholder feedback exercise to help us identify our impact

This is not an exhaustive description of the job. Aspects will change over time and the jobholder is expected to contribute to its development and progression.

Additional information

  • Core office hours are Monday-Friday, 9am - 5pm, 35 hours a week with a paid lunchbreak
  • This role will require a flexible working pattern, including some early morning, evening and weekend work as required for events and especially the Christmas Appeal
  • You will need to be prepared to work from home at least until COVID restrictions are lifted
  • Appointment is subject to receipt of satisfactory references. We will also require the person offered the role to complete an occupational health assessment

Person Specification

We are interested to hear from a wide group of candidates. We are particularly interested in people with experiences in the following areas:


  • Knowledge of current homelessness policy context
  • Developing policy and / or comms strategies to achieve increased impact
  • A practical understanding of some of the issues that frontline workers supporting people experiencing homelessness face

Skills and abilities:


  • Track record of influencing decision makers at a local or national level
  • Developing and delivering communications to reach a range of stakeholders
  • Working proactively, with minimal supervision, to develop a comms or policy strategy
  • Ability to build relationships with people at different levels and in different sectors
  • Excellent communication skills – conveying complicated issues accurately and persuasively both in writing and verbally
  • Experience of using social media and online platforms to communicate
  • Ability to collate information from a range of sources on a particular topic into a clear summary


  • Experience working as a frontline worker with people experiencing homelessness
  • An understanding of the issues affecting frontline worker wellbeing
  • Experience building partnerships to influence decision making
  • Experience of user involvement in the development of written resources

Key attributes:

  • A willingness to be flexible in response to the reasonable needs of the Charity and in taking on appropriate new responsibilities
  • A willingness to develop structure and process for a small Charity which is rapidly growing
  • A ‘can do’ attitude that enjoys leading and working as part of a supportive small team

How to apply - 

If you are passionate about our work to address homelessness, please provide - 

  • A current comprehensive CV outlining your key achievements in your current and previous roles
  • A supporting statement explaining how you believe your skills and experiences match the requirements of the role, directly addressing the person specification
  • Details of two referees (who will not be contacted without your prior consent). These can be included on your CV or statement. 

Deadline for receipt of applications is Sunday 29 November 2020 at 11.59pm. Interviews are scheduled for the week beginning 14 December 2020 and will be conducted online. 


More about St Martin-in-the-Fields Charity
St Martin-in-the-Fields Charity

The St Martin-in-the-Fields Charity helps homeless and vulnerably housed people. We are best known for our annual BBC Radio 4 Christmas Appeal ... Read more

Refreshed on: 20 November 2020
Closed date: 29 November 2020
Job ref: VA24
Tags: Communications, PR, Policy/Research

The client requests no contact from agencies or media sales.