London, Greater London
£30,000 - £33,000 per year
Permanent, Contract, Full-time
Job description

This is a new role at an exciting time for the Charity. Over the past three years we have developed the Frontline Network – to support those working on the frontline with people experiencing homelessness. With over 1000 members and 9 partner organisations working across the UK, we are looking to take our work to the next level by maximising the effectiveness of our work through communications and ensuring that feedback from our members makes a lasting change at a policy level.

Main purpose of role: To improve the regularity and quality of the communications we have with frontline workers through the Frontline Network. To ensure that we communicate feedback from the Frontline Network with key decision makers. To make sure that we feedback to frontline workers on the work we are doing, and thus the impact of them engaging with the Frontline Network – as we are only as strong as our members. 


  • To develop the way that we communicate the outcomes of the Frontline Network through the Network website (including but not limited to: feedback from the annual survey and ideas which are funded through the Ideas Fund)
  • To coordinate and develop the resources section of the Frontline Network website
  • To coordinate a quarterly thematic focus through our website and develop a comms strategy around this
  • Coordinate and support the development of the Annual Frontline Network Survey
  • To provide a monthly enews to the Frontline Network enews mailing list, as well as support Partners with their local enewsletters
  • To develop and manage a poll function on the Frontline Network website


  • To collate information coming through the Frontline Network on key themes and feed it back to key decision makers at both a local and national level
  • To provide snapshot summaries of key government and sector reports for internal colleagues and frontline workers
  • To review new homelessness policies and identify potential impact for frontline workers and how the Frontline Network might respond to them. This would be in relation to England, Wales, Scotland and Northern Ireland.
  • To explore how we could support improved wellbeing in the workplace for frontline workers, by developing best practice for organisations etc
  • Provide support to our local Partners and local Frontline Networks in engaging with local decision makers and identifying opportunities to feed into the design of local policies
More about St Martin-in-the-Fields Charity
St Martin-in-the-Fields Charity

The St Martin-in-the-Fields Charity helps homeless and vulnerably housed people. We are best known for our annual BBC Radio 4 Christmas Appeal ... Read more

Refreshed on: 29 April 2019
Closed date: 09 May 2019
Job ref: VA9
Tags: Communications, PR, Policy/Research