London, Greater London
NW1, London
£20,323 - £20,914 per year
Permanent, Part-time
Job description

Do you have a passion for working with people and the ability to empathise with others?


About the role

We are looking for 2 Night Concierges to join our teams either at Endsleigh Gardens, a busy 48 Bed Hostel near Euston station; or Endell Street which forms part of the Camden Hostel Pathway, based near to Covent Garden.

Working at Endsleigh Gardens you will work 35hrs per week, on a rolling 4x shifts on, 4 shifts off rota. Shifts are typically from 9 pm - 8.30 am.

Working at Endell Street you will work 35hrs per week, on a rolling 4x shifts on, 4 shifts off rota. Shifts are typically from 10.30 pm until 8.30am. 

Working as a Night Security Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team.


What we’re looking for

  • We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults.

  • You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults.

  • You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.

  • You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.

You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.


To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.


Closing date: 10am on 22 July 2020

Interview and assessments on: 30-31 July 2020 (via video conference call)


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 09 July 2020
Closed date: 22 July 2020
Tags: Social Care/Development