E1W, London
£29,703 - £33,289 per year
Permanent, Part-time, Full-time
Job description

Are you interested in working for a charity that makes a real difference to the lives of vulnerably housed people? 

St Mungo’s is at the forefront of supporting individuals experiencing, or who have experienced, homelessness. Our work is more crucial now than ever before as we support our clients throughout the covid-19 pandemic and ensure that no one who has been housed during this time returns to homelessness.


About the role

The Clearing House service coordinates the Rough Sleepers Initiative (RSI) partnership, providing access to supported social housing for clients with a history of rough sleeping. The aim is to maintain and strengthen existing partnerships across the sector and thereby offering an essential accommodation option for those leaving hostels and other homelessness services.

The team is growing; and we are now looking for a number of people to join us as Accommodation Officers (known internally as Clearing House Officer). In these roles you will:

  • Work as part of a team to provide a high quality customer focused service and support to all organisations participating in the Rough Sleepers Initiative.

  • Assess ‘desk top’ referrals to the Clearing House waiting list to ensure they meet the eligibility criteria and are appropriate for the accommodation and support offered; appropriately matching clients to a suitable property that meets their needs.

  • Maintain and develop effective relationships with a variety of internal and external stakeholders as well as delivering group training sessions for our partner agencies.

  • Contribute to data analysis and reporting; in order to support the development and improvement Of the service.


What we’re looking for

These roles are a great opportunity for people with experience of working in a role that provides support and/or assessment to vulnerable adults as well as:

  • Excellent customer service and communication skills and the ability to build and maintain effective working relationships with internal and external partners and organisations.

  • Experience in using a range of I.T applications; excellent organisational and planning skills and the ability to manage your own time and workload.

  • The understanding and knowledge of the needs and support requirements of vulnerable clients on low (or no) incomes, including those with mental health and/or substance dependency problems.

Above all, we are looking for committed individuals who have a genuine desire to support people to transform their lives.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

  • Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.


Closing date: 10am on 10 November 2020

Interview and assessments on: 19-20 November 2020 (held remotely via video call)

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 28 October 2020
Closed date: 10 November 2020
Tags: Social Care/Development, Housing Management