Farringdon, Greater London
Lewisham, Greater London
London, Greater London
Shepherd's Bush, Greater London
£28,908 - £32,398 per year
Permanent, Full-time
Job description

Are you interested in supporting people at immediate risk of rough sleeping, and making a real difference to the lives of people who are homeless?


About the role

St Mungo’s Rough Sleeping services provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for inspirational and talented people to join our No Second Night Out (NSNO) and Somewhere Safe to Stay (SSTS) Assessment Hubs in North, South and West London to ensure as many people as possible receive a rapid response, a full assessment of their needs and an offer of help to move away from the dangers of rough sleeping.

As an Assessment and Reconnection Worker, you will:

  • Work as part of a busy team environment working closely with those affected by rough sleeping, you will carry out comprehensive assessments of people new to, or at risk of rough sleeping.

  • Provide a personalised case management service for those who need to be reconnected, turning assessment recommendations into practical action plans which fully involves the client.

  • Build and maintain effective relationships with clients, other staff, and partner agencies to support client throughout their recovery and ensure rapid and effective reconnection for clients.

  • Develop a knowledge of housing legislation, welfare benefit legislation and other matters relevant to support the moving on of our clients.

  • Work on the weekly 24/7 rota including weekends and bank holidays, in either a Mixed Shift role (Including - early and late day shifts and night shifts), or Night Shift roles (night shifts only).


What we’re looking for

These roles will suit those with experience of working at pace in a public facing environment, and the ability to adapt to new situations, as well as:

  • Some understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.

  • Good communication skills and the ability to work with others whilst managing your own time.

  • The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.

  • Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of our managers began their careers as an Assessment and Reconnection Worker.

St Mungo’s staff are currently working around the clock to support over 1000 rough sleepers across London in a number of hotels that have been procured by the GLA in response to the COVID-19 emergency. These innovative projects aim to support clients to safely self-isolate; while also providing the opportunity for staff to carry out additional assessments for longer term options to support them away from the streets for good. NSNO and SSTS Staff will continue to work in these hotels until Assessment Hubs are able to reopen.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.


  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.


  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. For some of these role staff can claim an additional 20% pay premium for unsocial hours worked as part of a day shift after 8pm or before 8am Monday to Friday as well as for all hours during day shifts worked on Saturday and Sunday.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.


Closing date: 10am on 28 May 2020

Interview and assessments on: between 9 – 12 June 2020 (to be held remotely via video link)


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Refreshed on: 18 May 2020
Closed date: 28 May 2020
Tags: Social Care/Development, Support Worker