London, Greater London
£20,962 - £21,674 per year
Permanent, Full-time
Job description

Are you looking for an opportunity to start your career supporting vulnerable adults?



About the role


We have some exciting opportunities to join the teams in Haringey as Assistant Support Workers (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients. You can find out more about Our Services on our website.


In this role you will jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. In this role you will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. Other responsibilities will include:


  • Coordinating important Health and Safety checks and other administrative duties.
  • Work alongside the team to provide a person centred support to residents and clients.
  • Working on the weekly shift rota that may include evenings, weekends and bank holidays.



About you


This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers.


  • Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
  • Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
  • A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.



What we offer



Excellent Development and Growth Opportunities


  • We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
  • We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.


A Diverse and Inclusive Work Place


  • Equality, diversity and inclusion are central to the organisation's values and how we work.
  • We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


Pay and Other Benefits


  • For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 
  • St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
  • St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.



What we do


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.



How to apply


To find out more and apply please go to the St Mungo’s careers page on our website. 


To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.



Closing date: 10am, 10 December 2021


Interview and assessments on: 20 and 21 December 2021



It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 26 November 2021
Closed date: 10 December 2021
Tags: Admin, Support Worker