City of London, Greater London
£20,572 - £22,784 per year
Permanent, Full-time
Job description

Are you looking for a career supporting vulnerable adults?



About the role


We have exciting opportunities around London for Assistant Support Workers (known internally as Duty Workers) to join St Mungo’s and play a key part in delivering quality services to our Clients through basic support and advice as well as contributing to the safe day to day running of the project with other members of the team. We currently have vacancies in: Hanwell, Shepherds Bush, Lambeth and Hackney – when completing your application you will have the opportunity to indicate your preferred location!

Key responsibilities include but are not limited to:

  • To liaise and work with Person Centred Support Workers, Sessional Workers, volunteers and external agencies to deliver the highest possible standard of service to clients.

  • Working within the rota shift pattern as required; to maintain a friendly and supportive environment within the project.

  • Various property management, financial and administrative duties to assist in the efficient and safe running of the service.


Who we’re looking for


This is a fantastic, entry-level role for an individual looking to develop a career in the sector. There are minimal requirements for direct experience, provided you can demonstrate the transferable skills required for the role. We have a number of current Managers who started their career as Duty Workers.

To be successful in this role you will need:

  • Some experience of dealing directly with the public and/or clients or customers in a busy service environment.

  • A genuine interest in helping vulnerable people to make changes in their life and the ability to maintain enthusiasm for a high level of contact with clients on a day to day basis.

  • A Willingness and ability to work shifts including evenings, weekends, waking nights, bank holidays including Christmas Eve/ Day and New Years Eve/ Day.

  • Willingness to work flexibly in response to changing organisational requirements.


What we offer


  • Excellent Development and Growth Opportunities


St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.


  • A Diverse and Inclusive Work Place


At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.


  • Pay and Other Benefits


St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.


St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please visit St Mungo's Webiste.


Closing date: 10am Monday 27 April 2020


Interview and assessments on: tbc


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 03 April 2020
Closed date: 27 April 2020
Tags: Social Care/Development, Support Worker