London, Greater London
£29,703 - £33,289 per year
Contract, 12 month fixed term contract, Full-time
Job description


Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm, technical and communication skills to our fast paced environment, which nurtures future development opportunities.

If any of those sound like you then we would love to hear from you!


About the role

CHAIN – the Combined Homelessness Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support.

CHAIN was instrumental in coordinating the effort to help hundreds of people into accommodation during the Everyone In scheme in 2020. It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

This dynamic role requires a flexible skillset, responsiveness and a willingness to learn. Housing outcomes for rough sleepers are one of the most important aspects of the data held in CHAIN, and in this role you will focus on making this information as comprehensive as possible.

Working collaboratively in a small team, you will:

  • Lead on supporting accommodation services such as No Second Night Out, hostels and assessment centres across London
  • Focus on engaging accommodation services with CHAIN, and help to devise solutions for improving and maintaining our accommodation dataset
  • Help to run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and support requests
  • Create bespoke reports and statistics on request
  • Facilitate training sessions, inducting accommodation workers into the context of the system, data protection, and providing hands on training on how to use CHAIN
  • Participate in the ongoing development and improvement of the system


About you

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail and problem-solving skills. You’ll have a high level of skill in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, data protection policies and your understanding of the work of the sector.  

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and adapt to new ways of working. This role will involve working in our Tower Hill office at least three days per week, facilitating in-person group training and visiting rough sleeper services across London.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.


Closing date: 10am on 27 September

Interview and assessments on: 8 October, via video call

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 09 September 2021
Closed date: 27 September 2021
Tags: IT, Digital