London, Greater London
£29,703 - £33,289 per year
Contract, Full-time
Job description

Fixed term contract until 31 March 2022, with a potential extension to 12 months dependent on funding confirmation.


Are you interested in working as part of a multi-agency database, helping provide people who are homeless with the appropriate support to rebuild their lives?


About the role

CHAIN is a multi-agency database recording information about people sleeping rough and the wider street population in London. The system, which is commissioned and funded by the Greater London Authority (GLA) and managed by St Mungo's, allows users to share information about work done with rough sleepers and about their needs, ensuring that they receive the most appropriate support. CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.

We are currently seeking a Database Support Officer to join the team. While working in this role, you will play a major part in the day-to-day running of CHAIN.

Working collaboratively within a small team, you will:

  • Undertake a wide range of tasks, such as providing a helpdesk service and training new users
  • Liaise regularly with service managers and staff, supporting and encouraging their engagement with CHAIN
  • Ensure that information recorded on CHAIN is of the highest possible accuracy and quality
  • Participate in the ongoing development of the system
  • Produce accurate, reliable and high quality reports and statistics for stakeholders


What we’re looking for

We’re looking for someone with excellent customer service skills, who is enthusiastic about delivering engaging and accessible training and support, and who is confident liaising with stakeholders at all levels. You will be able to demonstrate experience of administering and maintaining databases, and an understanding of the importance of high quality systems and accurate data to the provision of services for vulnerable people. You will have a high level of IT skills, including a good understanding of Excel.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.


  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.


  • Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s Careers page on our website and click the Apply Now Button.

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.


Closing date: 10am on 13 May 2021

Interview and assessments on: 25 and 26 May 2021, via video call


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 21 April 2021
Closed date: 13 May 2021
Tags: IT, Digital