London, Greater London
£29,703 - £33,289 pro rata
Contract, Full-time
Job description


Two 12 month fixed term contracts and one fixed term contract until 31 March 2022 available.


Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm, technical and communication skills to our fast paced environment, which nurtures future development opportunities.

If any of those sound like you then we would love to hear from you!


About the role

CHAIN – the Combined Homelessness Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the work of street outreach teams, allowing them to share information with each other and ensuring their clients get the right support. CHAIN was instrumental in coordinating the effort to help hundreds of people into accommodation during the Everyone In scheme in 2020. It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

The Support Officer role involves working collaboratively with a large range of different users and quickly understanding their needs. This dynamic role requires a flexible skillset, responsiveness and a willingness to learn.


As a Support Officer you will:

  • Run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and support requests
  • Be a point of contact for various outreach services and local authorities across London, completing bespoke reports on request and keeping on top of developments in the wider sector
  • Facilitate training sessions, inducting new workers into the context of the system, data protection, and providing hands on training on how to use CHAIN
  • Ensure that the information in CHAIN is reliable and accurate by investigating the data and cleaning it
  • Produce useful, accurate reports and statistics, including the quarterly and annual CHAIN reports
  • Participate in the ongoing development and improvement of the system


About you

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail and problem-solving skills. You’ll have a high level of skill in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access/SQL and Salesforce, data protection policies and your understanding of the work of the sector.  

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and adapt to new ways of working. Initially home-based, once regulations allow this role is likely to involve working in our Tower Hill office at least three days per week, facilitating in-person group training and visiting rough sleeping services across London.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.


Closing date: 10am on 5 July

Interview and assessments on: 14 and 15 July, to take place via video call


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 09 June 2021
Closing date: 05 July 2021
Tags: IT, Digital
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