Greater London (On-site)
£34,761 - £38,150 per year
Permanent, Full-time
Job description

Are you passionate about building a high performing team to support clients experiencing homelessness?


About the role

The causes and complexities of homelessness cannot be resolved within one night, therefore our Assessment Centre in Harrow Road offers additional assessment and reconnection support to clients over a 28 day period ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.

In the pivotal role of Deputy Manager you will:

  • Work closely with the service manager to ensure the effective day to day running of the service.
  • Provide supportive supervision and line management to staff ensuring high quality, person centred support is provided to clients that meet their individual needs.
  • Build and maintain strong relationships, and work in partnership with internal and external stakeholders including local authorities, accommodation services.

About you

We are looking for a motivated and creative individual with:

  • Experience of working with vulnerable people and supporting a service delivery team.
  • The ability to negotiate with a wide range of internal and external partners and build positive relationships.
  • Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in a sometimes pressurised environment. 
  • Knowledge and understanding of the housing and support needs of rough sleepers.
  • Experience of motivating and empowering staff and/or volunteers to take responsibility for delivering a high quality service to a vulnerable client group.
  • Above all we are looking for passionate people who are committed to the overall aims and objectives of the Rough Sleeping services.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level

What we offer

Excellent Development and Growth Opportunities

  • We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
  • We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

  • Equality, diversity and inclusion are central to the organisation's values and how we work.
  • We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

  • We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
  • St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.  

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am, on 8 June 2022

Interview and assessments on: 20-24 June 2022


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 24 May 2022
Closed date: 08 June 2022 at 11:00
Tags: Social Care/Development, Management