Bristol, City of Bristol
£29,636 - £32,878 per year
Permanent, Part-time
Job description

Deputy Manager – Assertive Contact and Engagement Services


£29,636 - £32,878 pro rata

Part Time (19 hours per week)


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.  As a homelessness charity and housing association our clients are at the heart of what we do. We provide a bed and support to more than 2,700 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives.


The Assertive Contact & Engagement (ACE) Service is an exciting venture by St Mungo’s within the Bristol Mental Health system, working with people with mental health needs who face complex barriers to engaging with mental health services. The service operates across Bristol, running a variety of services including therapy and drop-ins from three hubs as well as community outreach.



As part of the management team, the Deputy will have a have a key role in ensuring the ACE team provide a quality service, particularly to hidden and neglected groups and individuals. This will include staff supervision and performance management, effective multi-agency working, promoting a client’s rights and involvement and information management across the service.



We are looking for someone with experience delivering high quality outcome focused services and who has a passion for supporting people in a positive, individual manner. An efficient, creative and methodical approach to work, including the preparation of reports and keeping daily records, is also essential. We also welcome and encourage applications from people with lived experience of mental health issues and/or services. Flexibility is necessary for this post, as you may be required to work from various locations.



In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.  


If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.



Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.



To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.



To find out more and apply please go to the St Mungo’s Careers page.



Closing date: 10am 2 December 2019


Interview and assessments on: 11 December 2019


We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level.  


At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.



It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate. 



Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 15 November 2019
Closed date: 02 December 2019
Tags: Social Care/Development, Management