E1W, London
£42,000 per year
Permanent, Full-time
Job description

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives? Can you help St Mungo’s tell the story of our work in compelling ways to a wide variety of audiences?


We are looking for a Digital Communications Manager to join our Communications and Marketing Team. In this new role you will help St Mungo’s grow our reach and influence to achieve our vision that everyone should have a place to call home and be able to fulfil their hopes and ambitions.


About the role


Our marketing and communications team plays a crucial role in telling the story of our work and its impact, building our profile, our brand and managing our reputation. As part of our ongoing commitment to increasing awareness and understanding of our work, we are expanding and reshaping the team to enable us to adopt a more strategic, pro-active and integrated approach to our communications and marketing activities.


We are looking for an experienced Digital Manager to lead the digital element of our communications and marketing strategy, increasing our reach and deepening engagement. This will involve creating and embedding channel strategies for each digital platform, evaluating digital impact and pro-actively monitoring and responding to social media activity, working closely with the communications team to create compelling and effective online content across all platforms including the website.

You will also provide line management to a small team, oversee budget, work with external suppliers and collaborate and co-ordinate with other key stakeholders across the organisation.

This role is normally office based but with flexibility in terms of working from home and working hours.


What we are looking for


The successful candidate will have a track record of devising digital strategies integrated with other channels, working with social media, creating online content and using digital analytics. As well as experience in leading and managing people.


In order to excel in this busy role you will also have first rate organisational skills with the ability to prioritise competing reactive and longer term tasks.  Excellent communication and influencing skills are essential, as you will be required to work collaboratively with people at all levels of the organisation. You will also need to be an expert user of including social media platforms, web systems, video and Microsoft packages


What we offer


  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.


  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.


  • Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply


To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.



Closing date: 10am on Monday 20 April 2020


Interview and Assessments will take place remotely on Wednesday 29 April or Friday 1 May



Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 30 March 2020
Closed date: 20 April 2020
Tags: Marketing, Digital