Are you looking to gain experience in Fundraising data in a leading UK charity?
About the role
To undertake database administration, donor segmentation and donor analysis, providing database support to the fundraising team and enabling our strategy on supporter lifetime value, in line with our income growth path.
Maintaining, developing and utilising the Raiser’s Edge database as an effective fundraising, segmentation and analysis tool, and training the fundraising team on Raiser’s Edge.
In this role you will:
- Manage daily administration of the Raiser’s Edge database, adding of data to lists, campaigns, appeals, adding new users
- Improve data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid. As well as other information as identified
- Import data into Raiser’s Edge, understanding the implications of data imports and checking data quality of the imported data
- Support the Database Manager in implementing best practices when using and developing the database; including coding for segments, attributes and other database customisations.
- Assist in training Raiser’s Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.
- Create and run regular and one-off reporting for the fundraising team to add value and insight to strategic planning for future fundraising.
- Create data sets to go to mailing houses and email communications which include segmentation of data and complex criteria
- Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes
- Create queries and reports to provide the fundraising and other teams with information needed from Raisers Edge including ROI and Attrition reporting
- Experience in using databases as an administrator ideally using Raiser’s Edge in the charity sector
- Experience in developing complex reporting, incorporating multiple criteria based on ever changing requirements, and analysing data. Using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation).
- A good knowledge of GDPR
- Investigative mind, used to solving complex problems with an ability to remain focused on the wider goals of the task, team and department.
- Well organised, able to prioritise and make decisions with a solution-focused attitude.
What we offer
Excellent Development and Growth Opportunities
- We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
- We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.
A Diverse and Inclusive Work Place
- Equality, diversity and inclusion are central to the organisation's values and how we work.
- We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.
Flexible Working and Other Benefits
- We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
- St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form. To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am 21st January 2022
Interview and assessments on: 1st February 2022
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.