Hackney, Greater London
£28,908 - £32,398 per year
Permanent, Full-time
Job description

Are you passionate about making a lasting difference to the lives of vulnerable adults?


About the role

Housing First is a new approach to supporting the most entrenched, excluded and hard to reach clients. It focuses on finding permanent housing as quickly as possible and then addressing the issues that have contributed to an individual’s homelessness. Rather than follow the traditional routes of hostels and supported housing, Housing First offers people their own home and then gives them the intensive support needed to maintain their tenancies and move on with their lives away from the streets or hostels. This service is typically for prolific rough sleepers with multiple needs or those who otherwise get stuck in first stage accommodation services.

In this role you:


  • Are responsible for the day to day delivery of the service, managing a small caseload of clients with the overall goal of supporting them to sustain a new tenancy


  • Manage your own caseload and hours, requiring excellent time management skills, a proactive approach to your work and the ability to prioritise


  • Provide tailored support to clients to meet individual need and aspiration, with clients being able to choose, as far as possible, what, how and when support is delivered.


  • Deliver ongoing and intensive support to help your clients set up their home and maintain their tenancy. You will offer support over treatment and other issues assertively, however this engagement will be optional for clients


  • Support will be offered in the tenant’s homes as well as in the community.


Core hours are 9-5, Monday-Friday, however, flexibility is required as the post-holder will be expected to work some bank holidays.




What we’re looking for

This is an exciting opportunity to work in a dynamic and innovative service. As part of a small team, with low individual caseloads, to succeed you will be able to work independently and be comfortable as a lone worker when required, with a good knowledge of the relevant protocols and safety precautions. You’ll be able to maintain enthusiasm for working with a challenging client-group, and provide the consistently high levels of support they require to meet their aims and objectives.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our websiteClick the ‘Apply Now’


To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.


Closing date: 10am on 8 December 2021

Interview and assessments on: 20 & 21 December


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 24 November 2021
Closed date: 08 December 2021
Tags: Admin, Social Care/Development