Oxford, Oxfordshire
£18,933 - £19,690 per year
Permanent, Full-time
Job description

Are you looking for a career supporting vulnerable adults?


We are recruiting for Hub Workers to join our Somewhere Safe to Stay team in Oxford.


The service provides an assessment and rapid rehousing function for those at risk of, or new to rough sleeping, as well as a short stay for people currently rough sleeping. Over the winter months (October-March) there will also be a winter night shelter providing overnight stays to rough sleepers as part of their move away from the streets.



About the role


The role of a Hub Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients.


This is an extremely varied and crucial role within the service and would be ideal for people who are looking to develop their career in the sector.


As the Hub Worker you will be the first point of contact for clients and visitors and will be responsible for coordinating the Health and Safety within the service and expected to regularly participate in team meetings and have the opportunity to get involved with other projects and group tasks as they arise.


Additional key responsibilities include:

  • Supporting vulnerable clients on an ongoing basis with any task as appropriate in order to facilitate the team to resolve their housing crisis quickly and effectively
  • Covering all Hub day-to-day tasks, including dealing with phones, post, the door entry system and to have a presence in the hub area to respond to enquiries.
  • Liaising with A&R workers across the service, volunteers and external agencies to deliver the highest possible standard of service to clients.
  • Property management including; reporting maintenance issues, leading on Fire Safety procedures and stocking and auditing of supplies.
  • Flexibility is required, as you’ll be working a shift rota that includes weekends and some public holidays.



About you.


Above all we are looking for inspirational, dedicated individuals; committed to our Recovery Ethos, and have a genuine desire to support people to transform their lives.


To succeed in this rewarding role you will need good communication skills with the ability to respond and interact effectively with residents and colleagues.


You will have personal experience OR a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing service.


We are looking for someone with experience of working in a busy service environment, liaising with a variety of different people and of managing complex or difficult situations in relation to people.


This is a rewarding role yet challenging role and most of you will require the following skills to succeed;

  • The ability to maintain enthusiasm for a high level of contact with clients on a day to day basis
  • A genuine interest in helping vulnerable people to make changes in their life to move them towards independent living
  • An understanding of some of the kinds of challenging behaviour that clients might demonstrate and awareness of basic strategies for dealing with challenging behaviour


To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.



What we offer

  • Excellent Development and Growth Opportunities

We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work. We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.


  • A Diverse and Inclusive Work Place

Equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.



What we do


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.



How to apply


To find out more and apply please go to the St Mungo’s careers page on our website. 


Closing date: 10am on Thursday14 October 2021

Interview and assessments on: tbc


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 15 September 2021
Closed date: 14 October 2021
Tags: Social Care/Development, Support Worker