£21,678 - £22,408 per year
Permanent, Part-time
Job description

Night Phone Worker – StreetLink

£21,678 - £22,408 pro rata


Home working/2.5 days (18.75 hours per week)

The Service runs 7 days a week and working hours are between the hours of 10:30pm - 7:30am.


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. 


Funded by the Department for Communities and Local Government, GLA and the Welsh Government, Street Link is an app, website and phone line that helps connect people rough sleeping to local services across England and Wales.


As a Night Phone Worker, you will provide a high quality, responsive service to everyone contacting StreetLink throughout the night; to help ensure anyone sleeping rough in England and Wales is aware of and connected to local services.


We are looking for someone with experience of delivering high quality customer service and communicating via telephone and email with internal or external customers/clients at all levels. If you have an understanding of good customer care and how to apply it when dealing with a range of customers, and the ability to effectively prioritise your own time and workload we encourage you to apply.



In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.


If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.


Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.



To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.


To find out more and apply please go to the St Mungo’s Careers page.


Closing Date: 10.00am, 30 August 2019


 Interview and Assessments: 12 & 13 September 2019



At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.


It is a requirement for this post that a standard DBS disclosure check, will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 16 August 2019
Closed date: 30 August 2019
Tags: Advice, Information