Fixed term contract until March 2021
Are you passionate about ending rough sleeping?
About the role and what we’re looking for
As the Outreach Coordinator you will take responsibility for the day-to-day service delivery of the Reading Street Outreach Team. You will have direct line management duties for a small team, comprising a number of outreach workers and a housing led worker.
You will take an active role in all operational requirements, from recruitment to people management, data analysis, ensuring a consistently high standard of service delivery and effective multi-agency partnership working. You will be highly motivated, often working to your own initiate, and be proactive in identifying creative solutions to often complex and fluid situations.
We are looking for highly motivated people who share our ambition and have some experience of dealing directly with the public and/or customers in a busy service environment. Great communication skills and experience of working effectively with others is essential in this role.
This role will suit someone with experience in dealing with rough sleepers with multiple needs and the ability to work with challenging behaviour. You will also have some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services. If you have the ability to empower individuals to make positive changes and a willingness to develop these valuable skills we want to hear from you.
What we offer
Excellent Development and Growth Opportunities
St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.
A Diverse and Inclusive Work Place
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.
Flexible Working and Other Benefits
St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on 13 April 2020
Interview and assessments on: TBC
DBS disclosure check will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.