London, Greater London
£29,703 - £33,289 per year
Permanent, Full-time
Job description

Please note this role is known as Mediator internally.


Do you want to work in a role where you can use your language skills to support an end to rough sleeping? 


About the role

Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.


We we are looking for a dynamic, self-driven person with relevant language skills to support the Roma Rough Sleeper Team as an Outreach Worker; working across central London boroughs. In this vital role you will:


  • Undertake Street outreach shifts where you will be involved in making contact with people who are sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets.
  • Support teams of Street Outreach Workers to deliver accessible services and ensure that contact is made and sustained with Roma people sleeping rough.
  • Ensure the assessments made and the support offered are appropriate and relevant for the client group and that Roma people are supported to engage with the available services.
  • Work in partnership with multi-disciplinary teams and agencies and advocate, where appropriate, on behalf of Roma people with external agencies regarding their welfare rights and other support needs.


What we’re looking for

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives. For this role it is also essential that candidates possess either Romanian, Romanes, Italian/Spanish language skills (one language at a minimum); as well as:

  • Demonstrable experience of supporting Roma people to access services and/or entitlements and a good understanding of Roma culture and tradition.
  • Some experience of dealing directly with the public and/or customers in a busy service environment.
  • Experience in dealing with rough sleepers with multiple needs and the ability to work with challenging behaviour.
  • Great communication skills and experience of working effectively with others.
  • Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
  • The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.


  • A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.


  • Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.  


To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.



Closing date: 10am on 2nd December 2021

Interview and assessments on: 13th December 2021



It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.



More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 19 November 2021
Closed date: 01 December 2021
Tags: Support Worker, Social Work