E1W, London
£25,895 - £29,703 per year
Permanent, Full-time
Job description

Are you a proactive, solution-focused administrator with great customer service skills who is interested in working for a charity which makes a real difference to the lives of people who are homeless?


About the role

Recruiting good staff can literally change; and rebuild lives. The Resourcing Team at St Mungo’s are passionate about finding the right staff to enable us to provide the best level of service possible to our vulnerable clients.  We are now looking for a new Resourcing Administrator to join the team. 

Working as part of a busy team in this varied role you will play a key role in supporting the resourcing function:

  • Responsible for conducting thorough pre-employment checks for a defined patch of new starters in line with relevant best practice policies and processes; including drafting and sending offer letters, detailed and proactive reference checking; and compliance checks such as DBS and Right to Work checks.

  • Provide high quality support and advice to new starters throughout the pre-employment process to ensure a positive experience and onboarding process to St Mungo’s.

  • Oversee different areas of the resourcing function; such as current staff Right to Work and DBS audits, support for internal and external recruitment enquiries and interview and assessment days.

  • Use online ATS and HR systems effectively throughout the new starter onboarding process and support the team in the ongoing development of how we use these systems.

  • Develop the skills and experience to provide high quality resourcing and recruitment advice; and support to internal staff, managers and external customers.


What we’re looking for

This role will suit someone with a proactive ‘can do’ attitude as well as:

  • Experience in providing excellent customer service in a fast paced environment with great communication and influencing skills.

  • Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks.

  • Strong administration and IT skills, the ability to follow systems and processes and see tasks through to the end.

  • A willingness to work flexibly to support organisational demands, and the resilience to adapt to new and different situations.

  • Even if you don’t have direct resourcing experience we encourage you to apply if you have great team working and customer service skills and a willingness to learn.


What we offer

  • Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

  • A Diverse and Inclusive Work Place

At St Mungo’s is a Disability Confident Employer, we are in the top 100 of Stonewall’s Workplace Equality Index 2020 and we are. Equality, diversity and inclusion are central to the organisation's values and how we work.

We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

  • Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.


How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.


Closing date: 10am on 6 November 2020

Interview and assessments on: 18-19 November 2020 (to be held remotely via video call)

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Refreshed on: 22 November 2020
Closed date: 23 November 2020
Tags: Admin, Human Resources