As Rental Income Manager (known internally as Rent Services Manager), you will lead a team in supporting our clients by managing the rent collection function across St Mungo’s housing stock, reducing the level and incidence of arrears, maximising the collection of rent and minimising the financial hardship on our clients. This is a genuine opportunity to help rebuild the lives of vulnerable, homeless and disadvantaged people, playing a key role delivering St Mungo’s Rental Income Services and leading the Rents Service Team.
Our Rental Income Services main aim is to support people in keeping their homes and maintaining their tenancies and is made up of a variety of supported accommodation, such as care homes, hostels and private rented accommodation, with rental income at £42 million a year and over £1 million transactions per month.
Your key responsibilities will include:
- Ensuring the efficient administration of the rent account system and service charge administration
- Managing the rents year-end processes, including notifying tenants of increases in charges and amending the accounting system accordingly
- Managing the income collection service, ensuring that all appropriate action is undertaken to recover monies due
It is an exciting time to join the team, as we manage a diverse property portfolio, transition to new rent accounting and service desk software and remodel the team, which you will be a key part of.
Relevant experience of maximising client income and minimising arrears is essential as is the ability to interpret financial and statistical information. If you have a recovery focussed approach and understand the needs of vulnerable, homeless or disadvantaged people we would be delighted to hear from you.
In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.
To find out more and apply please go to our website.
To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.
Closing date: 10am, 24 October 2019
Interview and assessments on: 4 and 6 November 2019
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level.