Greater London (On-site)
£40,148 - £44,355 per year
Permanent, Full-time
Job description

Do you have experience in leading operations and developing a quality service?



About the role



An exciting opportunity has arisen for a strategic leader to take on the role of Service Development Manager in the East Region, Resettlement and Move-on.  


We are looking for someone who is able to provide expertise across the East Region and the wider Organisation in delivering specialist services and advice to people sleeping rough in London.



Key responsibilities in this role are:


  • To develop new business and retendering opportunities.
  • To work with the Director and Business Development Team on developing and growing our portfolio of services to establish and implement new contracts.
  • To be directly responsible for the successful implementation and start-up of new teams and services.
  • To support Service Managers in delivering best practice across their services.
  • Support the development and implement processes, initiatives, policies and procedures, and services that promote the key ambitions and approaches of the organisation.
  • You will also be required to provide flexible management support across the region in response to service needs.



About you



This role will suit a creative thinker who has the ability to build positive relationships with internal and external stakeholders to deliver high quality services. You will have excellent organisation and communication skills with the ability to manage an agile workload in areas relating to service design, implementation, development and project management; and experience of leading a team or teams delivering services to groups of vulnerable clients in an outreach, assessment centre or other relevant environment.


We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at mid- management level.




What we offer



Flexible Working and Other Benefits


  • We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
  • St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.


A Diverse and Inclusive Work Place


  • Equality, diversity and inclusion are central to the organisation's values and how we work.
  • We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.


Excellent Development and Growth Opportunities


  • We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
  • We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.




What we do



At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.



How to apply



To find out more and apply please go to the St Mungo’s careers page on our website.



To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.



Closing date: 10am on 3rd August 2022



Interview and assessments on: TBC



It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 20 July 2022
Closed date: 03 August 2022 at 23:59
Tags: Management, Operations

The client requests no contact from agencies or media sales.