Sutton, Greater London (On-site)
£36,384 - £40,564 per year
Permanent, Full-time
Job description

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?


About the role

The Sutton Vulnerable Adults Pathway is an interlinked group of floating support and accommodation services operated in Sutton by St Mungo’s and commissioned by the London Borough of Sutton. Our aim is to deliver a recovery focused service that provides a place of safety, appropriate housing and support for all clients. We have a variety of flexible accommodation services across 36 sites including 24 hour assessment hubs, Housing First and Semi-Independent accommodation, which means we can adapt our service to meet the needs of a broad range of people. We are now looking for a Service Manager to join the team where you will:

  • Work with the Senior Service Manager to take overall responsibility for the smooth running of the service.
  • Lead team of Deputy Managers and Housing Support Workers to provide a recovery-focused service for individuals with a broad range of support needs.
  • Working across sites, providing a point of consistency for service users from referral to move-on. The Service Manager will ensure that staff have the training and tools to work peripatetically hubs and satellite supported housing services.    
  • Develop and maintain positive relationships with internal and external stakeholders and to promote multi-agency working in order to ensure clients with multiple and complex needs can access comprehensive support and appropriate accommodation across the Sutton Vulnerable Adults pathway. 
  • You will support budget management, relevant reporting and a robust void management and referral process.

About you

We are looking for a proactive and dedicated person with of leading a service delivery team in a similar environment, and effectively line managing staff and volunteers. You will also have:

  • Excellent communication skills, and demonstrable ability to develop strong internal and external partnerships.
  • Excellent time management and prioritisation skills, with the ability to manage multiple service priorities.
  • A good working knowledge of substances and supporting clients within the Substance Misuse Recovery Model is essential, including an understanding of the challenges that clients can experience when transitioning to abstinence or controlled use and developing a life away from drugs/alcohol.
  • Passion and enthusiasm to achieve the overall aims and objectives of vulnerable adults service.

What we offer

Flexible Working and Other Benefits

  • We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
  • St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

A Diverse and Inclusive Work Place

  • Equality, diversity and inclusion are central to the organisation's values and how we work.
  • We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Excellent Development and Growth Opportunities

  • We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
  • We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.  

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 10 June 2022

Interview and assessments on: week commencing 20 June 2022


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Refreshed on: 01 June 2022
Closed date: 10 June 2022 at 10:00
Tags: Management, Social Work