£21,589 - £25,295 per year
Permanent, Full-time
Job description

Support / Project Worker – Thurrock Accommodation Services


£21,589 - £25,295 P.A.


Permanent / Full-time: 37.5 hrs pw


We are looking to recruit a motivated and dedicated Project Worker to join our team based within our accommodation services in Thurrock. Your role will involve supporting both young people (aged 16-21) and adults to develop independent living skills and skills to support resettlement back in to the community after a period of homelessness. You will also be responsible for hosting a range of activities within the hostel that benefits the clients.


What are we looking for?


To succeed in this highly rewarding role you will have an excellent understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself. You will have experience of helping vulnerable people to identify personal goals and supporting them through a process of change. You will also have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues. Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.


Flexibility is required as you will be expected to work shifts as part of a rota, which will include evenings and weekends.


Early shifts are 7.15am-3:15pm, late shifts are 2.45pm-10.45pm


What can you expect?


We offer a range of benefits including highly competitive pay, a pension scheme, staff discount schemes and flexible working to help you maintain a healthy work/life balance. Your career development is of paramount importance to us and we will provide you with a wide range of learning and development opportunities to support your growth. You will receive a comprehensive induction to connect you with St Mungo’s and your role, and will have access to high quality in-house training covering all aspects of working with our clients along with other core skills. We also offer an internal mentoring scheme, career development workshops and a wide range of additional ‘bite-sized’ and easy access learning opportunities.


To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.


Closing date: 10:00am Thursday 20 June


Interview and assessments on: Monday 01 July


It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.




The Project Worker has responsibility for:

  • Leading and coordinating the support for allocated clients.
  • The running of the project when on shift, including responding to emerging issues from all clients, contributing to their ongoing support and dealing with incidents.

They are responsible for:

  • Providing practical and personal support to clients in a way that is approachable, engaging, flexible and caring.
  • Working together with clients to identify their personal aims and ambitions, and support them to make and carry out plans towards achieving them.
  • Ensuring the client can identify and access relevant services.
  • Liaising with other statutory and voluntary agencies to ensure the appropriate support for clients.
  • Working as part of a team responsible for the day to day management of the hostel/housing, and alongside clients, to provide a high quality, positive and safe place to live.
  • Undertaking a range of procedural and administrative tasks relating to client work, housing management and health and safety, in line with St Mungo’s policies and procedures, and in compliance with legal requirements.


1. Assessment and Case Work

 Provide high-quality support, care and advice to clients that focuses on their strengths and goals, and is delivered in a way that suits them and within a framework of active engagement, positive risk taking and person centred planning.

 To conduct desktop and formal face to face interviews with prospective clients.

 To induct new clients in line with the project’s policy.

 To assist clients in making successful claims for housing benefits, welfare benefits and/or in work benefits as appropriate.

 Organise and undertake formal and informal key working activities in a way that effectively encourages engagement, and promotes opportunities for ongoing support for clients.

 To work with clients in producing person centred support plans, ensuring that case reviews are


carried out and that support plans are implemented and adequate case records are maintained.

 To assess factors which could impact on the safety of clients or others, and to develop a management plan with the client and other services delivering relevant support.

 To identify and work with a range of agencies to ensure all clients have access to relevant services including both statutory and non-statutory support and community resources.

 To accompany clients to visits and other services where appropriate.

 To update St Mungo’s client database with all relevant information.

 To complete onward referrals to identified move-on and support clients to prepare effectively for move on.

 To support and encourage clients to undertake housekeeping and cleaning duties as necessary in order to maintain a clean and safe physical environment.

 Develop and implement opportunities for individuals and groups of clients to help them build and engage in their community (both within the service and in the wider St Mungo’s).

 To participate effectively in the service’s relationship building with neighbours and stakeholders.

2. Cover for Reception / Duty Worker role

 Depending on the nature of the project, provide a welcoming, accessible reception service for clients and other callers. As part of this covering a range of reception tasks, including dealing with phones, post and all other reception enquiries.

 To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary.

 To support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary.

 To challenge disruptive or unacceptable behaviour in a sympathetic and assertive way, balancing the needs of the individual with responsibilities for the safety of the service

 To issue behaviour agreements, warnings, exclusions and eviction notices in line with St Mungo’s policy.

3. Housing management, financial and administrative duties

 To ensure that rental income is maximised by filling voids promptly and in line with the project’s policy.

 To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them.

 To keep accurate daily records of petty cash, service charges and other hostel/project monies.

 To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy.

 To ensure that all written work both for internal and external use is of a high standard.

 To participate in taking Housing Benefit forms directly to the housing benefit office as needed.

 To carry out premises inspections, and health and safety inspections and tests, ensuring prompt and accurate record keeping and appropriate follow up of issues.


 To respond promptly to reports of maintenance problems, ensuring follow up as appropriate, and in line with St Mungo’s policies.

4. General

 To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

 To represent St Mungo’s and the Project externally at meetings, open days and events, as requested.

 To adhere to St Mungo’s Policies and Procedures at all times.

 To cover for other members of the team and division as necessary.

 Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

 Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.

 To attend shift handover meetings, weekly Team Meetings, team review days and other meetings as agreed with the Assistant Manager and/or Project Manager. To chair and take minutes of meetings, as requested.

 To work on a shift rota in line with local working practice.

This job description covers the current range of duties and will be reviewed from time to time. It is St Mungo's aim to reach agreement on changes, but if agreement is not possible, St Mungo's reserves the right to change this job description.


Project Worker

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities in relation to each point listed under essential requirements in the person specification. Where relevant use your answers to illustrate how your competences have helped you achieve positive results. This will give you the best possible chance of being shortlisted.



1 Helping vulnerable people to identify personal goals and supporting them through a process of change.

2 Managing complex and difficult situations in relation to people.

3 Liaising with and co-ordinating the work of a number of individuals and/or agencies to achieve effective outcomes.

4 Personal experience of homelessness or a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs.

5 Using a range of computer software applications, including databases and Microsoft Office

6 Maintaining effective records and using office systems/procedures.

Skills, Knowledge and Abilities

7 Ability to maintain enthusiasm for a high level of contact with clients on a day to day basis and a non-judgemental approach to working with homeless people.

8 Understanding of the support needs of people with low incomes, including rent payments/arrears


and professional boundary issues.

9 Excellent written and spoken English with the ability to communicate effectively using telephone, face to face, written and electronic methods

The following are required of all roles with St Mungo’s. However, you do not need to address these in your application.

 An understanding of and commitment to Diversity & Equality.

 Willingness and ability to work shifts including evenings, weekends, bank holidays including Christmas Eve/Day and New Years Eve/Day.

 Willingness to work flexibly in response to changing organisational requirements.








More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 06 June 2019
Closed date: 20 June 2019
Job ref: Support Worker
Tags: Support Worker

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