London, Greater London
£25,202 - £28,908 per year
Permanent, Full-time
Job description

Volunteer Supervisor & Referral Line Worker – StreetLink

Tower Hill/London

£25,202 - £28,908 pa


*Full Time (37.5 hours per week)


Are you passionate about supporting an end to Rough Sleeping in England and Wales? An exciting opportunity has arisen within the StreetLink team to work as a Volunteer Supervisor & Referral Line Worker, providing a vital service to people who are sleeping rough.


At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.  As a homelessness charity and housing association our clients are at the heart of what we do. We provide a bed and support to more than 2,700 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives.


StreetLink is an app, website and phone line that helps connect people who are rough sleeping to local services across England and Wales. StreetLink also enables members of the public to help connect those rough sleeping with local services by making referrals via the app, website or by using the phone line. Funded by the Department of Communities and Local Government, GLA and the Welsh Government, StreetLink can pass on information to local services using the referrals made by people who are rough sleeping or by members of the public. This is an important service that allows essential support to be offered to people sleeping rough at night.


In the busy role of Volunteer Supervisor & Referral Line Worker you will support and supervise the referral line volunteers so they can provide this high quality, responsive service to everyone contacting Street Link; to help ensure anyone having to sleep rough in England and Wales is aware of and is connected in with vital local services.


We are looking for someone with experience of delivering a high quality customer service and the ability to motivate, support and develop volunteers. In addition, some understanding of the role of statutory and healthcare services in supporting vulnerable people experiencing or at risk of homelessness is required. You should also be able to demonstrate the ability to manage and prioritise your time and workload effectively in a busy and sometimes pressured environment.


*Flexibility is required as you will be working a shift rota pattern between the hours of 7am -11pm


In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.


If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.


Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.


To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.


To find out more and apply please go to the St Mungo’s Careers page.


Closing Date: 10.00am, 3 October 2019


Interview and Assessments: 10 and 11 October 2019


It is a requirement for this post that a standard DBS disclosure check, will be undertaken for the successful candidate.


At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's
St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 20 September 2019
Closed date: 03 October 2019
Tags: Volunteer Management