London, Greater London (Hybrid)
£34,761 - £38,150 per year
Permanent, Part-time
Job description

Do you have a genuine desire to support and advocate for vulnerable adults in homelessness services?


About the role

In this part time role your typical hours will be 9.30 -5.30 Wednesday to Friday.

The Welfare Rights Team works across St Mungo’s to maximise income and support people to access the benefits system and challenge decisions. We work with people who are currently homeless, those who are going through resettlement and those who have moved on.


We are currently looking for a committed and passionate individual to join the Welfare Rights Team. In this role, you will be part of a small team working closely with those affected by homelessness and working closely with colleagues to provide advice, casework and training across the organisation.  You will ensure staff are aware and up to date with benefits legislation and the changes that affect our clients. In your role you will take responsibility for investigating and challenging benefit decisions including appeal representation.   

About you

We are looking for someone with an in-depth knowledge of welfare benefits and demonstrable experience of advising on welfare rights issues.To succeed in this highly rewarding role you will also have an excellent understanding of the issues faced by homeless or vulnerably housed people, have excellent communication skills and the ability to influence decision-making on behalf of others. 

What we offer

Excellent Development and Growth Opportunities

  • We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
  • We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

  • Equality, diversity and inclusion are central to the organisation's values and how we work.
  • We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

  • St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
  • St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.  

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 13 June 2022

Interview and assessments on: 28 June 2022


It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

More about St Mungo's

Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.

As a homelessness ch... Read more

Posted on: 24 May 2022
Closed date: 13 June 2022 at 10:00
Tags: Social Care/Development, Social Work