London, Greater London (Hybrid)
£33,170 per year
Permanent, Full-time
Job description

As a VAWG Service Manager, you would be part of Stay Safe East a Deaf and Disabled People’s Organisation (DDPO) which supports disabled victims of domestic abuse, sexual violence, hate crime and other forms of abuse.  We are part of several key partnerships across London supporting victims of domestic abuse, hate crime and other crimes, providing specialist casework as well as advice to our partners.

The VAWG manager will have overall management responsibility for the Violence against Women and Girls Team. They will directly manage 4 Independent Disability and Domestic Violence Advisers (IDDVAs) and two  Senior IDDVAs who will each manage two to three IDDVAs. The VAWG Manager will also be expected  carry a small caseload of their own. They will be responsible for ensuring a high standard of advocacy and support for our clients. They will also collate casework data and provide reports to the CEO for our funders and annual reports.

Please note we do not accept CVs, we only accept our own application form attached.


  • To manage the Stay Safe East Violence Against Women and Girls Service to Deaf and disabled victims/survivors of domestic violence and abuse, sexual violence, hate crime, anti-social behaviour and other forms of abuse
  • To implement a high-quality service, to efficiently monitor casework and maintain an effective casework database system. 
  • To offer continuous improvements and develop casework support.
  • To carry a small domestic violence caseload
  • To advocate for the safety of our clients, their children or other dependents  To work within the social model of disability and use non-discriminatory practice 


Managing referrals Service Delivery

  • To manage enquiries and referrals to Stay Safe East from a range of partner agencies (MARAC and ASBRAC, police, housing providers, education, adult or children’s social care, voluntary sector agencies etc.,) and self-referrals from disabled survivors from domestic abuse 
  • To ensure that all referrals and enquiries regarding VAWG are accurately recorded on the database and a spreadsheet
  • To manage any waiting list, ensure that contact is maintained with clients on the waiting list and review the waiting list monthly

Management Responsibilities

  • To provide overall management and leadership to the Violence against Women and Girls team at Stay Safe East
  • To directly manage 4 IDDVAs and 2 senior IDDVAs (numbers may increase over time) and one volunteer , and provide support and regular supervision
  • To support the Senior IDDVAs to each manage two to three IDDVAs
  • To conduct reviews and  annual appraisals
  • To record and manage  sickness absence, annual and other leave
  • To maintain up-to-date HR records
  • To deal with day-to-day HR matters and report any potential issues of concern to the CEO
  • To work with the CEO to deal with any disciplinary issues or grievances 
  • To attend HR and management training as appropriate


  • To carry a small advocacy caseload (up to 8 women) supporting Deaf or disabled survivors of domestic violence
  • To provide advocacy, practical and emotional support to those clients around safety, housing, access to services (health, social care, mental health support, benefits, access needs etc)

  Casework Management

  • Ensure  casework systems and practices are up-to-date, and effective in managing client caseload and safety, and are accessible to staff and volunteers
  • Hold fortnightly team casework meetings and ad-hoc meetings as required
  • Undertake 2 monthly casework reviews meeting with the team of advocates
  • Advise and support team members in their casework, answer queries and challenge or step in where needed
  • Allocate cases and assist the advocates to manage their workload
  • Allocate tasks to volunteers and supervising their work (we only have one volunteer at present but hope to recruit more)
  • Coordinate and monitor referrals to MARAC and other multi-agency domestic violence casework panels, ASBRAC anti-social behaviour panel and Adult or Child Safeguarding referrals
  • Attend MARAC Casework and Coordinating meetings as required 

Quality standards and service improvement

  • Ensure that all service delivery overall meets expected Quality Standards
  • Ensure that clients’ access, communication and cultural needs are met by Stay Safe East’s VAWG team   
  • Carry out monthly file checks and other checks to ensure quality and consistency of service, and discuss achievements and improvements with advocates
  • Ensure that staff are trained and up to date with changes in the law or in practice, and understand what is expected of them
  • Work with the Engagement and Involvement Officer to coordinate client satisfaction surveys, analyse and write up the results  
  • Ensure confidentiality and sensitivity in line with Stay Safe East policies, Community Legal Service, MARAC and other guidelines
  • Seek to improve the service at all times

Project and contract monitoring

  • Maintain monitoring data for 6 different funders and producing funding reports, all with individual monitoring requirements, in a timely manner
  • Provide quarterly and annual monitoring reports in a timely fashion, and meet with monitoring officers as require
  • Attend contract monitoring meetings and other funder requests
  • Provide casework data and trends to the policy team for evidence for policy reports and working for change 
  • Report to the CEO issues and trends raised by casework and supply data as required for reports, funding bids etc 


  • Attend relevant internal meetings such as team and Stay Safe East staff meetings, manager’s meetings, and external meetings including with commissioners and relevant funders
  • Attend training and professional development
  •  Any other reasonable duties as directed by the Chief Executive
More about Stay Safe East

About Stay Safe East

Stay Safe East is a leading agency working with Deaf and disabled survivors of hate crime, dome... Read more

Refreshed on: 19 July 2022
Closed date: 01 August 2022 at 10:00
Job ref: VAWG Service Manager
Tags: Management, Advocacy

The client requests no contact from agencies or media sales.