We’re looking for someone to join our team that supports over 25,000 Christian givers in the UK and over 19,000 recipients across the world, by phone, email and post. You will also help manage client accounts, give guidance to clients about our online services and help manage clients’ charitable giving arrangements.
To work as part of our Giving Services Team and wider Relationship Services team, delivering our tax-effective giving service to over 25,000 Christian givers in the UK and over 19,000 charitable recipients across the world. You will report to one of the Giving Services Managers.
Main responsibilities and duties include:
Customer service – delivering a high quality customer service to our giving account holders and the recipients they support (usually charity finance teams, church treasurers or individuals in full-time Christian ministry). This includes working as part of the online helpdesk to give guidance to those who are using the website and, where possible, resolving issues quickly and efficiently.
Account management – the timely and accurate handling of requests from clients (sent by phone, email and post) and processing of their giving. This includes the opening and ongoing administration of giver and recipient accounts, and helping to organise clients’ charitable giving arrangements.
Pro-active communication with givers and recipients. This will include phoning new givers to gauge their understanding and satisfaction with their new account and promoting the use of their account online.It will also include assessing new and existing recipient applications (churches, charities and individuals).
The client requests no contact from agencies or media sales.